Library Assistant: Customer Service & Tech Support

City of Ryde; Ryde; On-site; AUD 66,000 - 69,000; Part time

Benefits offered by this job

Full uniform provided

Job summary

City of Ryde Libraries is seeking a motivated Library Assistant to work across Ryde Library and North Ryde Library on a part-time, 24-hour roster. You will deliver exceptional customer service, assist with technology and digital services, and help maintain displays and collections while supporting community programs.

You’ll operate in a welcoming, inclusive environment, contribute to program delivery, and work as part of a collaborative team.

Qualifications

• Completion or near completion of library qualifications (Certificate III in Library and Information Services).
• Exceptional customer service experience in a dynamic environment.
• Strong teamwork, flexibility and ability to prioritise tasks.
• Good digital literacy and confidence assisting customers with technology.

Responsibilities

• Deliver high-quality customer service to library visitors.
• Assist customers with technology, digital services and troubleshooting.
• Help maintain library collections and displays; support branch programs and activities.
• Contribute to safe, welcoming and inclusive library environments.
• Assist with collection maintenance and display of library materials; support team communication.

Education

Certificate III in Library and Information Services

Job description

City of Ryde Libraries is seeking a motivated Library Assistant to work across Ryde Library and North Ryde Library on a part-time, 24-hour roster. You will deliver exceptional customer service, assist with technology and digital services, and help maintain displays and collections while supporting community programs.

You’ll operate in a welcoming, inclusive environment, contribute to program delivery, and work as part of a collaborative team.