Library Assistant

City of Ryde; Ryde; On-site; AUD 66,000 - 69,000; Part time

Benefits offered by this job

Full uniform provided

Job summary

City of Ryde Libraries is seeking a motivated Library Assistant to work across Ryde Library and North Ryde Library on a part-time, 24-hour roster. You will deliver exceptional customer service, assist with technology and digital services, and help maintain displays and collections while supporting community programs.

You’ll operate in a welcoming, inclusive environment, contribute to program delivery, and work as part of a collaborative team.

Qualifications

• Completion or near completion of library qualifications (Certificate III in Library and Information Services).
• Exceptional customer service experience in a dynamic environment.
• Strong teamwork, flexibility and ability to prioritise tasks.
• Good digital literacy and confidence assisting customers with technology.

Responsibilities

• Deliver high-quality customer service to library visitors.
• Assist customers with technology, digital services and troubleshooting.
• Help maintain library collections and displays; support branch programs and activities.
• Contribute to safe, welcoming and inclusive library environments.
• Assist with collection maintenance and display of library materials; support team communication.

Education

Certificate III in Library and Information Services

Job description

• Part-time position | 24 hours per week | Fixed Monday to Thursday roster
• Work across Ryde Library and North Ryde Library
• Enjoy a varied customer-focused role supporting your local community

City of Ryde Libraries is seeking an enthusiastic and customer-focused Library Assistant to join our team. Working across Ryde Library and North Ryde Library, you'll deliver outstanding customer service, support library programs and events, maintain collections and displays, and assist community members to access information, technology and digital services.

Why Join Us?

This is a unique opportunity to join the team at Ryde Library, located within Top Ryde City Shopping Centre, while also spending one shift each week at North Ryde Library.

As one of our front-line Library Assistants, you'll assist customers of all ages, support library programs and events, help maintain library collections and displays, and provide technology assistance to community members. You'll also play an important role in creating a welcoming, safe and inclusive environment for our diverse community.

This role also provides valuable support to the Team Leader in collection maintenance, branch operations and team communication, while contributing to the smooth day-to-day operation of both library branches.

• Work in vibrant and well-loved community library spaces
• Enjoy a varied role combining customer service, technology support and library operations
• Contribute to programs and activities for children and adults
• Be part of a supportive and collaborative team
• Full uniform provided

About the Role:

As a Library Assistant, you will:

• Deliver high-quality customer service to library visitors
• Assist customers with technology, digital services and troubleshooting
• Help maintain library collections and displaysSupport the delivery of branch-based programs and activities
• Contribute to safe, welcoming and inclusive library environments
• Assist with collection maintenance and display of library materials
• Support branch operations and team communication

Hours of work:

Day

Hours

Location

Monday

9.00am - 5.00pm

Tuesday

12.45pm - 9.00pm

9.30am - 12.30pm

5.00pm - 8.00pm

Thursday

12.45pm - 9.00pm

About You:

You will have exceptional customer service skills and enthusiasm to assist our diverse range of library users, whether helping someone find their next great read, learn new skills, access technology or connect with community services.

To be successful in this role, you will bring:

• Completion or near completion of library qualifications (minimum Certificate III in Library and Information Services)
• Exceptional teamwork skills with the ability to work independently
• A flexible and adaptable approach, with strong organisational skills and the ability to prioritise competing tasks
• Experience in a dynamic customer service environment
• Strong digital literacy and confidence assisting customers with technology

Your commencing rate of pay will be between $66,103 .47 - $69,178.05 per annum plus superannuation (pro rata to 24 hours per week), subject to your library qualifications and experience.

Note: This is a Child Related position and employment is subject to verification of the Working With Children Check status. The cost of obtaining a WWC clearance is at the applicant's expense.

City of Ryde is committed to Equal Employment and Child Safety

EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development. What gender do you identify as?

EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development. Do you identify as an Aboriginal or Torres Strait Islander?

EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development. Do you have a disability?