Library Officer

Sunshine Coast Council; Caloundra; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Wellbeing initiatives

Flexible working including 9-day F/Ft

Salary packaging options

Job summary

Sunshine Coast Council invites applications for a Library Officer to create welcoming and engaging library experiences for the community. You will deliver customer service, connect customers with information and technology, and support programs that encourage learning and participation.

As part of a dynamic team, you’ll handle digital services, assist with programs, maintain inviting spaces, and help libraries remain vibrant hubs for connection and lifelong learning. Weekend work is required.

Qualifications

• Certificate III in Library and Information Services or equivalent qualification/experience.
• Strong customer service and communication skills.
• Ability to engage confidently with diverse customers and community groups.
• Experience using technology and digital platforms, with the confidence to support others to do the same.
• Excellent organisational skills and the ability to adapt in a fast-paced environment.
• Collaborative and proactive approach to working within a team.
• Passion for promoting literacy, learning and access to information.

Responsibilities

• Deliver outstanding customer service and information assistance to library customers.
• Promote and facilitate library programs, story times, workshops, events and outreach activities.
• Support customers in accessing digital resources, technology and online services.
• Provide reference and information services, including online information retrieval and inter-library loans.
• Maintain library collections, shelving, displays and inviting community spaces.
• Assist customers with library technology, equipment and digital literacy skills.
• Support and guide staff and volunteers in library systems, processes and procedures.

Skills

Customer service

Communication

Digital literacy

Diverse communities

Organisational skills

Teamwork

Literacy advocacy

Education

Certificate III in Library & Information Services or equivalent

Job description

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Arts, Heritage and Libraries Branch enriches the lives of residents and visitors by providing arts and cultural leadership, opportunities, knowledge, experiences and meaningful community connections.

As a Library Officer, you'll play an important role in creating welcoming and engaging library experiences for our community. Working as part of a dynamic team, you'll deliver outstanding customer service, connect customers with information, resources and technology, and support programs that encourage learning, creativity and community participation.

No two days are the same. From assisting customers with digital services and library resources to facilitating programs and maintaining inspiring library spaces, you'll help ensure our libraries remain vibrant hubs for connection, discovery and lifelong learning.

Key Responsibilities

• Deliver outstanding customer service and information assistance to library customers.
• Promote and facilitate library programs, story times, workshops, events and outreach activities.
• Support customers in accessing digital resources, technology and online services.
• Provide reference and information services, including online information retrieval and inter-library loans.
• Maintain library collections, shelving, displays and inviting community spaces.
• Assist customers with library technology, equipment and digital literacy skills.
• Support and guide staff and volunteers in library systems, processes and procedures.

About you

You are passionate about delivering exceptional customer service and creating positive experiences for people from all walks of life. With a genuine interest in learning, community engagement and helping others, you enjoy building connections and making a difference every day.

You'll also bring:

• A Certificate III in Library and Information Services or equivalent qualification/experience.
• Strong customer service and communication skills.
• The ability to engage confidently with diverse customers and community groups.
• Experience using technology and digital platforms, with the confidence to support others to do the same.
• Excellent organisational skills and the ability to adapt in a fast-paced environment.
• A collaborative and proactive approach to working within a team.
• A passion for promoting literacy, learning and access to information.
• Ability to work regular weekends (under an any 5 in 7 arrangement) as rostered, including early morning and evening work.
• Full-time: 5 days in any 7 days of the week
• Part-time: 29 hours per week, in any 7 days of the week
• Current Blue Card or ability to obtain one.

A passion for literature, reading and connecting people with great resources will be highly regarded.

Pre-Employment Medical Required

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Our Culture & Employee Benefits

Council is committed to creating aninclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
• Flexibility:We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras:Those extras make a difference therefore we offer salary packagingoptions on novated leases, superannuation, smartphones and devices.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Karen Ransley during business hours on (07) 5499 5***.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team *********@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.