Library Customer Service and Program Support Officer

Moonee Valley City Council; Melbourne; On-site; AUD 45,000 - 64,000; Part time

Benefits offered by this job

Plus 1 Saturday in 3

Job summary

Moonee Valley Libraries is seeking a friendly Library Customer Service and Program Support Officer to help deliver welcoming and accessible services. You will assist customers with resources and technology, support story time sessions, and help with opening/closing procedures across locations.

The role requires Year 12 and frontline service experience, with strong communication and digital skills. This is a part-time position with Saturday rosters and a starting hourly rate of $39.60 plus 12%

Qualifications

• Year 12 completion and frontline customer service experience.
• Strong communication and time management skills.
• Comfort with computers, mobile devices and digital resources.
• Ability to work with diverse community and team.
• Public library experience is highly regarded.

Responsibilities

• Provide friendly, responsive and inclusive customer service at the library.
• Assist customers with computers, photocopiers, Wi‑Fi, library apps, eBooks and digital devices.
• Support day-to-day library operations including opening/closing when rostered.
• Assist with story time sessions for babies, toddlers and preschool children.
• Work with colleagues and support other library locations as required.

Skills

Frontline customer service

Digital literacy

Communication skills

Teamwork

Time management

Adaptability

Education

Year 12

Tools

Computer basics

Mobile technology

Job description

Library Customer Service and Program Support Officer

Library Customer Service and Program Support Officer

Reference number: 11314

• Part-time permanent position working 14 hours per week.


• Salary commencing at $39.60 per hour, plus 12% superannuation, commensurate with skills and experience.


• Library Band 3.


• Plus 1 Saturday in 3

The Opportunity

Moonee Valley Libraries is looking for a friendly and proactive Library Customer Service and Program Support Officer to help deliver welcoming, inclusive and accessible library services. In this role, you’ll support customers to make the most of library services, from accessing online resources and using library technology to finding information and navigating self-service facilities. You’ll also help with the day-to-day running of the library, including opening and closing procedures, supporting story time sessions for young children and providing relief across different library locations as required.

Key Responsibilities

• Provide friendly, responsive and inclusive customer service, proactively engaging with customers and helping them access library services and facilities.


• Assist customers with computers, photocopiers, Wi‑Fi, library apps, eBooks, online resources and a range of digital devices.


• Support the smooth day‑to‑day operation of the library, including completing opening and closing procedures when rostered.


• Assist with story time sessions for babies, toddlers and preschool‑aged children under the direction of the Children and Youth Services Technician.


• Work collaboratively with library colleagues and provide customer service support at other library locations when required.


• Respond to routine customer enquiries and resolve day‑to‑day issues, seeking guidance from senior staff when needed.

Skills & Experience

You will have successfully completed Year 12 and bring demonstrated experience in frontline customer service, along with a genuine commitment to providing positive experiences for customers from diverse backgrounds. You will have a good understanding of the role public libraries play in the community, strong computer and mobile technology skills, and confidence navigating online resources and digital environments. Well‑developed communication, organisation and time management skills will help you manage competing priorities in a busy service environment. You will also enjoy working as part of a team, be comfortable working with minimal supervision and demonstrate a flexible, inclusive and customer‑focused approach. Experience working in a public library will be highly regarded.

For further information, please view the Position Description and/or contact Chris Bolland, Team Leader Ascot Vale Library & Technology (03) 9243 1*** to seek further insights to the role.

Please note: Applications may be reviewed as they are received, and Council reserves the right to close this advertisement prior to the current closing date.