Library Assistant - Casual Pool

Council Jobs; Parramatta; On-site; AUD 44,000 - 63,000; Part time

Benefits offered by this job

Wellbeing programs

Learning & development

Community engagement

Job summary

The City of Parramatta is seeking casual Library Assistants to support a network of seven libraries, including Parramatta Library at PHIVE. You will provide friendly customer service, help run community programs, and assist staff in daily library operations.

Applicants must meet essential criteria, including a Working with Children Check, and will enjoy a supportive workplace with flexible hours across sites. Your role includes processing requests and helping patrons in person and online.

Qualifications

• Verbal communication, literacy and numeracy skills required.
• Strong customer service skills with ability to deliver memorable experiences.
• Teamwork within a customer service environment is essential.

Responsibilities

• Provide exceptional customer service and build positive connections with the local community.
• Assist in delivering high quality community-focused programs.
• Support library team to ensure smooth library operations across sites.
• Collaborate with other teams to improve the library experience for patrons.

Skills

Verbal communication

Customer service

Teamwork

PC literacy

Education

HSC certificate or equivalent experience

Tools

Mobile technologies

Job description

Hourly Rate: From $38.79 plus 25% casual loading plus 12% Superannuation.
Employment Type: Casual
Closing date: 9pm, Tuesday 27 October 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role

This positionis responsible forproviding positive customer experiences and supporting the library teamsto ensure the smooth running of library services. City of Parramatta Council’s library services are delivered across a network of 7 libraries including Parramatta Library at PHIVE.

Libraries are open across a wide spread of hours including 7- days a week at some site.

In this role you will

• Provide exceptional customer service and build positive connections with the local community
• Assistin delivering high quality community-focussed programs
• Support team members in providing library services
• Work closely with other teams and implement improvements to enhance enjoyment of the libraryexperience
• Ensure that each customer receives a positive customer experience

What’s on offer

We are offering multiple casual opportunities with a competitive hourly rate $38.79 plus 25% casual loading plus 12% Superannuation.

Your employee experience with City of Parramatta includes:

• Wellbeing: Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
• Growth: Learning and development programs
• Experience providing engaging customer service and enjoy engaging proactively with the community.

About you

The successful candidate is someone who brings:

• Demonstrated verbal communication, literacy, and numeracy skills.
• Demonstrated customer service skills, with exceptional ability to deliver memorable experiences.
• Proven ability to work co-operatively as part of the team in a customer service environment.
• Well-developed PC literacy, including skills with mobile technologies and basic technology trouble shooting skills

To be considered for this role, you must meet the essential requirements in the Position Description, including:
Qualifications/Licences:

• HSC certificate or equivalent relevant experience

Want to know more?

Review our Values Flyerto learn more about the behaviours that guide how we work.

Further details about this role can be found in the Position Description.

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.

A Paid Working with Children Check must be uploaded as part of your application.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

This position requires the preferred candidate to undergo the below pre-employment compliance checks.

• Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a drug and alcohol‑free working environment. Employees may be subject to random testing.

How we work: Inclusion & Belonging

At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment.

Eligibility

Eligibility:Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.