Librarian, Customer Experience & Community Engagement

Town Of Victoria Park; Victoria; On-site; AUD 60,000 - 86,000; Full time

Benefits offered by this job

Free pool and gym access

Job summary

The Town of Victoria Park is seeking a Librarian - Customer Experience to deliver welcoming, high-quality library services and connect people with information and learning. This casual recruitment pool role supports inclusive service delivery and adapts to community needs.

You will work with a supportive team in a warm environment, benefit from wellbeing programs, and have access to pool and gym facilities. Applications will be kept in the pool for suitable opportunities as vacancies arise.

Qualifications

• Deliver exceptional, inclusive customer service to diverse community.
• Assist with digital access, troubleshooting and information services.
• Provide readers' advisory and connect people with information, ideas, and learning.
• Demonstrate emotional intelligence and maintain positive team culture.
• Collaborate across functions to ensure consistent service delivery.
• Prioritise work, manage workload, and support continuous improvement.

Responsibilities

• Deliver exceptional, compassionate, inclusive customer service.
• Assist with digital access, troubleshooting, readers' advisory.
• Demonstrate high emotional intelligence in community interactions.
• Collaborate cross-functionally to ensure consistent service.
• Prioritise tasks and manage workload to support improvements.

Skills

Customer service

Digital access support

Readers' advisory

Information literacy

Emotional intelligence

Collaboration

Problem solving

Organisation

Job description

The Town of Victoria Park is seeking a Librarian - Customer Experience to deliver welcoming, high-quality library services and connect people with information and learning. This casual recruitment pool role supports inclusive service delivery and adapts to community needs.

You will work with a supportive team in a warm environment, benefit from wellbeing programs, and have access to pool and gym facilities. Applications will be kept in the pool for suitable opportunities as vacancies arise.