Library Customer Service Librarian - Information

Council Jobs; Melbourne; Hybrid; AUD 86,000 - 117,000; Part time

Benefits offered by this job

Generous leave provisions

Staff wellbeing programs

Learning and development opportunities

Gym membership discounts

Job summary

Bayside City Council is seeking a Library Customer Service Librarian - Information to join the Bayside Libraries team. Based at Sandringham and Hampton Libraries, you will lead customer service delivery, provide reader advisory support, and help run community programs that promote digital literacy and lifelong learning.

Flexibility to cover weekend and evening shifts is required. You will supervise branch staff and help maintain collections, while contributing to inclusive community outcomes and

Qualifications

• Provide a high-quality customer experience to both external and internal customers.
• Provide high quality information provision to both external and internal customers.
• Have current knowledge on the library collections and ensure they are well maintained.
• Participate in running library events that support the Bayside community and outreach opportunities.

Responsibilities

• Demonstrating leadership in the delivery of excellent customer service.
• Providing a high level of product and knowledge support of library services to the community through the provision of reader advice.
• Supporting the lifelong learning of the community via library programs.
• Supervising and manage branch staff to ensure that excellent customer service is provided, and branch practices are followed.

Skills

Customer service

Reader advisory

Lifelong learning facilitation

Branch operations supervision

Education

ALIA recognised Librarianship qualification

Job description

Library Customer Service Librarian - Information

Employment Status: Permanent, Part-time
Days & Hours of Work: Monday, Wednesday, Thursday and Friday totalling 28 hrs per week at Sandringham/Hampton Libraries, plus rostered weekend shifts plus rostered evening shifts
Competitive Salary: Band 5 - $86,360 pro rata + 12% superannuation
Location: Sandringham and Hampton Libraries (may be required to work at any Bayside Library)

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Reporting to the Sandringham and Hampton Branch Librarian you will play a lead role in developing and supporting programs for the Bayside community including digital literacy, lifelong learning and social inclusion opportunities.

To supervise and manage branch operations when required and ensure best practice with collection development, responding to the needs of the community.

You will be responsible for:

• Demonstrating leadership in the delivery of excellent customer service.
• Providing a high level of product and knowledge support of library services to the community through the provision of reader advice.
• Supporting the lifelong learning of the community via library programs.
• Supervising and manage branch staff to ensure that excellent customer service is provided, and branch practices are followed.

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Librarianship qualification recognised by ALIA.
• Provide a high-quality customer experience to both external and internal customers.
• Provide high quality information provision to both external and internal customers.
• Have current knowledge on the of the library collections and ensure that they are well maintained.
• Participate in running library events that support the Bayside community and outreach opportunities.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check.

What we can offer you in return:

• Generous leave provisions, including accrued time off, parental leave, wellbeing leave, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional annual leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

If you would like to learn more about this opportunity or have any questions, please contact Luke Doyle, Sandringham and Hampton Branch Librarian on 03 9261 7*** or via email ******@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.