Liability Technical Manager & Claims Coach

Haylo People; Sydney; Hybrid; AUD 135,000 - 165,000; Full time

Benefits offered by this job

Hybrid working

Salary up to AUD 150,000 + Super

Job summary

Haylo People is partnering with a government-contract organisation to hire a Technical Manager for liability specialism. You will guide claims teams with complex coverage issues, coach on policy interpretation, and influence settlement strategies, while driving process improvements and capability growth.

The role is hybrid in Sydney, offering a base salary up to AUD 150,000 plus super, and a long-term opportunity to shape claims outcomes without managing a dedicated portfolio.

Qualifications

• Experience with liability claims, including public liability and personal injury.
• Demonstrated coaching/mentoring of teams.
• Ability to interpret complex policy terms and coverage.
• Strong stakeholder relationship skills across internal/external partners.
• Experience driving process improvement initiatives in claims.

Responsibilities

• Provide expert guidance on coverage issues and policy interpretation.
• Act as internal technical referral point for claims teams.
• Coach and mentor teams on policy interpretation and resolution strategies.
• Support settlement negotiations and dispute resolution.
• Identify trends and coverage gaps; advise on process improvements.
• Collaborate with internal/external stakeholders to enhance capability.
• Contribute to continuous improvement of claims handling processes.

Skills

Long-tail claims

Coaching

Policy interpretation

Stakeholder management

Claims strategy

Job description

Haylo People is partnering with a government-contract organisation to hire a Technical Manager for liability specialism. You will guide claims teams with complex coverage issues, coach on policy interpretation, and influence settlement strategies, while driving process improvements and capability growth.

The role is hybrid in Sydney, offering a base salary up to AUD 150,000 plus super, and a long-term opportunity to shape claims outcomes without managing a dedicated portfolio.