Technical Manager - Liability Specialist

Haylo People; Sydney; Hybrid; AUD 135,000 - 165,000; Full time

Benefits offered by this job

Hybrid working

Salary up to AUD 150,000 + Super

Job summary

Haylo People is partnering with a government-contract organisation to hire a Technical Manager for liability specialism. You will guide claims teams with complex coverage issues, coach on policy interpretation, and influence settlement strategies, while driving process improvements and capability growth.

The role is hybrid in Sydney, offering a base salary up to AUD 150,000 plus super, and a long-term opportunity to shape claims outcomes without managing a dedicated portfolio.

Qualifications

• Experience with liability claims, including public liability and personal injury.
• Demonstrated coaching/mentoring of teams.
• Ability to interpret complex policy terms and coverage.
• Strong stakeholder relationship skills across internal/external partners.
• Experience driving process improvement initiatives in claims.

Responsibilities

• Provide expert guidance on coverage issues and policy interpretation.
• Act as internal technical referral point for claims teams.
• Coach and mentor teams on policy interpretation and resolution strategies.
• Support settlement negotiations and dispute resolution.
• Identify trends and coverage gaps; advise on process improvements.
• Collaborate with internal/external stakeholders to enhance capability.
• Contribute to continuous improvement of claims handling processes.

Skills

Long-tail claims

Coaching

Policy interpretation

Stakeholder management

Claims strategy

Job description

Technical Manager - Liability Specialist

HAYLO Peopleare experts in Personal Injury and General Insurance recruitment. We are partnered with a with an international organisation with a long-term government contract, looking for a Technical Manager to work closely with claims teams, providing technical guidance, coaching and support across complex long-tail claims, along with run process improve projects also.

This is a great opportunity for an experienced liability claims professional who enjoys coaching and developing others, providing technical advice, improving processes and influencing claims outcomes, rather than managing a dedicated claims portfolio.

The role will see you act as a key technical referral point, supporting teams with complex coverage issues, policy interpretation, claims strategy, dispute resolution and settlement negotiations, while also identifying opportunities to improve processes and team capability.

Key responsibilities:

• Provide expert advice on complex insurance coverage issues and policy interpretation.
• Act as the key internal referral point for technical and coverage queries.
• Coach and support claims teams on policy interpretation, exclusions and resolution strategies.
• Support claims teams with settlement negotiations and dispute resolution.
• Identify trends, risks and coverage gaps across the portfolio and provide recommendations.
• Build strong relationships across internal teams, external agencies and key stakeholders.
• Contribute to continuous improvement initiatives and enhance claims handling capability.

Skills and Experience:

We are looking for someone with strong long-tail claims and technical insurance experience, ideally across areas such as Public Liability, Personal Injury, Sensitive Claims, Property, Motor, Product or Cyber. Previous coaching, mentoring or technical referral experience would be highly regarded.

Why you will love this role:

• Base salary of up to $150,000 + Super
• Hybrid working – up to 2 days a week in Sydney CBD or Parramatta
• Long-term government contract
• Technical/coaching focused role – no dedicated claims portfolio
• Opportunity to influence claims strategy, capability and process improvement
• Positive and engaged team with strong career growth opportunities

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

Additional information

For more information please reach out to Dominic Sheppard - ***************@haylopeople.com.au

• Hybrid Working - Up to 2 Days in CBD or Parramatta Office
• No Portfolio of Claims - This is a coaching and mentoring position
• up to $150,000 + Super.