Personal Injury Claims Specialist (Sensitive Claims)

Haylo People; Melbourne; Hybrid; AUD 110,000 - 115,000; Full time

Benefits offered by this job

Flexible hybrid work

International firm"

Competitive salary + super

Job summary

HAYLO People is recruiting a Personal Injury Claims Specialist to manage a portfolio of sensitive historical claims. You will assess liability, coverage and exposure, and lead negotiations with insurers, claimants and legal representatives within a collaborative team.

The role offers flexible work arrangements, with opportunities to work from home plus two days in the office, and a salary up to $115,000 plus super.

Qualifications

• Experience managing complex claims, ideally within professional indemnity or similar insurance claims.
• Strong analytical skills to assess liability, policy coverage and financial exposure.
• Confident negotiating with a range of stakeholders on settlements.
• Excellent written and verbal communication, with ability to build relationships.
• Strong organisational skills to prioritise deadlines and manage a portfolio of files.
• Commercially minded, proactive and focused on positive claims outcomes.

Responsibilities

• Manage a portfolio of sensitive and complex historical claims from initial assessment through to resolution.
• Assess liability, policy coverage and financial exposure, developing strategies for claim resolution.
• Liaise with insurers, claimants, legal representatives, brokers and other stakeholders.
• Review claims, establish reserves and assess settlement and recovery opportunities.
• Manage settlement negotiations and collaborate to achieve commercially sound outcomes.
• Maintain client relationships with regular updates and recommendations on strategy.
• Identify opportunities for early intervention and cost-efficient claims management.

Skills

Claims management

Analytical skills

Negotiation

Communication

Organization

Commercial awareness

Job description

Personal Injury Claims Specialist (Sensitive Claims)

HAYLO People are experts in Personal Injury, Safety and General Insurance recruitment. We have partnered with an international legal firm seeking an experienced claims professional to join their team in Sydney CBD or Melbourne CBD.

This is an opportunity to manage a portfolio of sensitive and complex claim and work closely with a team of legally qualified professionals. You will use your extensive experience within this space to support the claims process and manage the claims including, mediation, facilitation, and negotiations.

The Role

• Manage a portfolio of sensitive and complex historical claims from initial assessment through to resolution.


• Assess liability, policy coverage and financial exposure, developing appropriate strategies for claim resolution.


• Liaise with insurers, claimants, legal representatives, brokers and other stakeholders throughout the claims process.


• Review claims, establish appropriate reserves and assess settlement and recovery opportunities.


• Manage settlement negotiations and work collaboratively with relevant parties to achieve commercially sound outcomes.


• Maintain strong client relationships, providing regular updates and recommendations on claims strategy.


• Identify opportunities for early intervention and effective claims management to minimise costs and improve outcomes.

Benefits

• Join a well-established international legal firm with a strong industry reputation.


• Manage a diverse portfolio of sensitive and historical complex claims.


• Salary up to $115,000 + super, depending on experience.


• Develop your technical claims expertise within a collaborative legal environment.


• Work alongside experienced legal and insurance professionals.

About You

• Experience managing complex claims, ideally within a professional indemnity or similar insurance claims environment.


• Strong analytical skills, with the ability to assess liability, policy coverage and financial exposure.


• Confident managing sensitive matters and negotiating with a range of stakeholders.


• Excellent written and verbal communication skills, with the ability to build effective relationships.


• Strong organisational skills, with the ability to prioritise competing deadlines and manage a portfolio of files.


• Commercially minded, proactive and focused on achieving positive claims outcomes.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

Additional information

• Work with a team of Legal Practitioners within an international firm


• Very flexible employer with autonomy work from home + 2 days


• Up to $115,000 + Super