Liability Claims Specialist

Royal Automobile Club of WA Inc.; Perth; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development opportunities

Free Roadside Assistance

Discounts on RAC products and services

Job summary

Royal Automobile Club of WA Inc. is seeking a Liability Claims Specialist in West Perth. The role manages complex liability and recovery claims, coordinates reinsurance activities, and supports Home Claims colleagues to deliver exceptional member service.

The ideal candidate brings relationship management skills, analytical thinking and attention to detail, with familiarity in insurance contracts and legislation. A Certificate IV or Diploma in General Insurance is desirable.

Qualifications

• Customer-focused with ability to work in a team.
• Strong relationship management with members, staff and suppliers.
• Analytical mindset for commercial decisions.
• Excellent problem-solving and attention to detail.
• Strong organisational and planning skills.

Responsibilities

• Manage a portfolio of complex liability and recovery claims.
• Handle reinsurance activities including daily management, monitoring and notifications.
• Build and maintain productive relationships with legal advisors, solicitors and service providers.
• Provide guidance and support to Home Claims Specialists, Home Assessors and Team Leaders.
• Identify opportunities for process improvement to maximise claim recoveries.
• Ensure compliance with claims guidelines, service standards and the Insurance Code of Practice.

Skills

Relationship management

Analytical thinking

Problem solving

Attention to detail

Organisational skills

Customer service

Team collaboration

Education

Certificate IV in General Insurance (ANZIIF endorsed)

Diploma in General Insurance (ANZIIF endorsed)

Job description

## Liability Claims SpecialistApply: West Perth: Full time: Posted 2 Days Ago: End Date: September 26, 2026 (9 days left to apply): JR106892With over 1.3 million members RAC is WA’s most iconic and trusted organisation. We are a purpose led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” We’re looking for a dedicated and detail-oriented **Liability Claims Specialist** to join our Claims Services team within the Home Claims business unit. In this key role, you’ll be responsible for effectively managing home liability claims and high-value recoveries while delivering exceptional service to our members.This role is available on an initial 12month Contract/Secondment with potential for permanency.**About the Role*** Manage a portfolio of complex liability and recovery claims with a proactive and member-focused approach.* Handle reinsurance activities, including daily management, monitoring, and notifications.* Build and maintain productive relationships with legal advisors, solicitors, and service providers.* Provide guidance and support to Home Claims Specialists, Home Assessors, and Team Leaders.* Identify opportunities for process improvement to maximise claim recoveries.* Ensure compliance with claims guidelines, service standards, and the Insurance Code of Practice.**What We’re Looking For*** Proven ability to work collaboratively in a customer service-focused team.* Strong relationship management skills with members, staff, and suppliers.* Analytical mindset and the ability to make sound commercial decisions.* Excellent problem-solving abilities and attention to detail.* Strong organizational and planning skills with the ability to adapt in a dynamic environment.* Resilience in handling difficult conversations and managing competing priorities.* Demonstrated understanding of liability claims management is advantageous.* Familiarity with insurance contracts and general insurance legislation is desirable.* Certificate IV or Diploma in General Insurance (ANZIIF endorsed) is desirable.**What we can offer you:*** A workplace culture where our people feel valued, respected and empowered* Work in flexible ways that meet work/life commitments and support wellbeing* Be part of a purpose led organisation that gives back to the WA community* An environment that values ongoing career development* Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services* Opportunities for community engagement and corporate volunteering**Applications close Friday 25th September 2026.**