Level 2 Service Desk Engineer: Elevate IT Outcomes

efex; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Ongoing training and professional dev

Job summary

efex is seeking a Level 2 Service Desk Engineer to join the Brisbane team. The role focuses on providing proactive and reactive IT support across diverse client environments, with emphasis on Microsoft 365, Entra ID, Intune, AD/GP, and Windows Server.

You will mentor junior staff, manage tickets with precision, and collaborate with account teams to ensure seamless service while expanding your technical skills daily.

Qualifications

• 3-5 years’ experience in a technical role within an MSP environment.
• Strong customer service skills with client interaction.
• Proactive, detail-oriented, and a natural problem solver.

Responsibilities

• Provide proactive and reactive IT support across diverse client environments
• Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clearly with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

Skills

MSP experience

Customer service

Problem solving

Attention to detail

Tools

Microsoft 365

Entra ID

Intune

Active Directory

Group Policy

Windows Server

TCP/IP

DNS

DHCP

VPN

VMware

Hyper-V

Cpanel/WHM

Wordpress

Job description

efex is seeking a Level 2 Service Desk Engineer to join the Brisbane team. The role focuses on providing proactive and reactive IT support across diverse client environments, with emphasis on Microsoft 365, Entra ID, Intune, AD/GP, and Windows Server.

You will mentor junior staff, manage tickets with precision, and collaborate with account teams to ensure seamless service while expanding your technical skills daily.