Level 2 Service Desk Engineer

efex; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Collaborative culture

Job summary

Priority 1 IT, powered by efex, is recruiting a Level 2 Service Desk Engineer for our Toowoomba team. You will deliver proactive and reactive IT support across diverse client environments, focusing on Microsoft 365, Entra ID, Intune, and Windows Server.

Join a fast-growing Australian MSP, collaborating with account managers and teammates, mentoring juniors, and expanding your technical skills daily in a hands-on role based in Toowoomba.

Qualifications

• 3–5 years’ experience in a technical role within an MSP environment.
• Strong customer service skills and client interaction experience.
• Proactive, detail‑oriented and a natural problem solver.

Responsibilities

• Provide proactive and reactive IT support across diverse client environments.
• Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments.
• Maintain system continuity through monitoring, troubleshooting, and maintenance.
• Communicate clearly with clients, giving confidence and visibility at every stage.
• Accurately manage tickets, time, and documentation.
• Collaborate with account managers and other teams to deliver seamless service.
• Mentor and support junior team members.
• Gain exposure to leading technologies and expand your technical skills daily.

Skills

Customer service

Problem solving

Technical understanding

Tools

Microsoft 365

Entra ID

Intune

Active Directory

Group Policy

Windows Server

VMware

Hyper-V

cPanel/WHM

Wordpress

Job description

Level 2 Service Desk Engineer | Toowoomba

Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.

As a Level 2 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.

Who We Are

Priority 1 IT is powered by efex

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.

Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support.

We’re approachable, business-focused, and people-first, both for our clients and our team.

The Role

We’re looking for a Level 2 Service Desk Engineer to join our Toowoomba team full-time.

In This Role, You’ll

• Provide proactive and reactive IT support across diverse client environments
• Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clearly with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

About You

You’ll thrive in this role if you:

• Bring 3 - 5 years’ experience in a technical role within an MSP environment
• Have strong customer service skills and enjoy client interaction
• Are proactive, detail-oriented, and a natural problem solver

Have Medium To High-level Experience With

• Microsoft 365, Entra ID and Intune
• Windows Server environments
• Active Directory and Group Policy
• TCP/IP, DNS, DHCP and VPN technologies
• Network troubleshooting and administration
• Backup and disaster recovery solutions
• Virtualisation technologies such as VMware and Hyper-V
• Cpanel/WHM and Wordpress
• Medical PMS administration

And Some Experience With

• WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
• Microsoft Azure
• Cloud networking and SD-WAN technologies
• Cybersecurity solutions and best-practice security frameworks
• PowerShell scripting and automation
• Microsoft, Cisco, AWS, CompTIA or other industry certifications
• Financial software administration
• Microsoft Power Platform

What We Offer

• Competitive salary package reflective of your experience
• Career pathways into technical leadership, projects, architecture, and specialist engineering roles
• Exposure to a wide range of technologies, industries, and client environments
• Ongoing training and professional development opportunities
• Supportive, down-to-earth culture that values collaboration and knowledge sharing

Why Join efex?

This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.