Senior Level 3 Service Desk Engineer – Remote & Growth

efex; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Career pathways

Job summary

efex is seeking a Level 3 Service Desk Engineer to join our Sydney team. You will be the senior escalation point for complex Windows Server, infrastructure, networking, and application support issues across a diverse client portfolio.

This role is ideal for an experienced engineer who enjoys solving technical problems, supporting critical business systems, and helping clients get the most from their technology environments. You’ll mentor junior engineers and contribute to projects.

Qualifications

• 5+ years' experience in a senior IT support, infrastructure, or engineering role, ideally within an MSP environment.
• Strong hands-on experience supporting and troubleshooting Windows Server environments.
• Ability to manage escalations and communicate clearly with clients.

Responsibilities

• Act as the primary technical escalation point for complex client issues.
• Troubleshoot and resolve advanced Windows Server, infrastructure, networking, and application incidents.
• Support and maintain Microsoft Server environments, Active Directory, Group Policy, DNS, DHCP, VPNs, and virtualization platforms.
• Assist with server builds, migrations, upgrades, and client onboarding activities.
• Deliver primarily remote support, with occasional onsite client visits as required.
• Mentor Level 1 and Level 2 engineers through technical guidance and knowledge sharing.

Skills

Windows Server

Networking

Active Directory

VMware/Hyper-V

PowerShell

Tools

Genie

Best Practice

Microsoft 365

Entra ID

Intune

CPanel/WHM

WordPress

Job description

efex is seeking a Level 3 Service Desk Engineer to join our Sydney team. You will be the senior escalation point for complex Windows Server, infrastructure, networking, and application support issues across a diverse client portfolio.

This role is ideal for an experienced engineer who enjoys solving technical problems, supporting critical business systems, and helping clients get the most from their technology environments. You’ll mentor junior engineers and contribute to projects.