Level 2 Service Desk Engineer – Toowoomba, MSP Growth

efex; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Collaborative culture

Job summary

Priority 1 IT, powered by efex, is recruiting a Level 2 Service Desk Engineer for our Toowoomba team. You will deliver proactive and reactive IT support across diverse client environments, focusing on Microsoft 365, Entra ID, Intune, and Windows Server.

Join a fast-growing Australian MSP, collaborating with account managers and teammates, mentoring juniors, and expanding your technical skills daily in a hands-on role based in Toowoomba.

Qualifications

• 3–5 years’ experience in a technical role within an MSP environment.
• Strong customer service skills and client interaction experience.
• Proactive, detail‑oriented and a natural problem solver.

Responsibilities

• Provide proactive and reactive IT support across diverse client environments.
• Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments.
• Maintain system continuity through monitoring, troubleshooting, and maintenance.
• Communicate clearly with clients, giving confidence and visibility at every stage.
• Accurately manage tickets, time, and documentation.
• Collaborate with account managers and other teams to deliver seamless service.
• Mentor and support junior team members.
• Gain exposure to leading technologies and expand your technical skills daily.

Skills

Customer service

Problem solving

Technical understanding

Tools

Microsoft 365

Entra ID

Intune

Active Directory

Group Policy

Windows Server

VMware

Hyper-V

cPanel/WHM

Wordpress

Job description

Priority 1 IT, powered by efex, is recruiting a Level 2 Service Desk Engineer for our Toowoomba team. You will deliver proactive and reactive IT support across diverse client environments, focusing on Microsoft 365, Entra ID, Intune, and Windows Server.

Join a fast-growing Australian MSP, collaborating with account managers and teammates, mentoring juniors, and expanding your technical skills daily in a hands-on role based in Toowoomba.