Service Desk Engineer II: Complex IT & Cloud Solutions

RGIT Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Certification support

Career progression opportunities

Job summary

efex is seeking an experienced Level 2 Service Desk Engineer in Sydney to support a broad range of client environments, resolve complex issues, and maintain system stability across infrastructure, servers, networking and cloud. You will provide proactive and reactive support, manage incidents to resolution, document tickets, and collaborate with account managers and technical specialists.

Opportunity to mentor junior engineers and contribute to service improvement.

Qualifications

• 3-5+ years' experience supporting client environments within an MSP.
• Strong ability to troubleshoot servers, networking, Microsoft 365 and virtualised environments.
• Excellent communication and proactivity in client-facing roles.

Responsibilities

• Provide proactive and reactive support across diverse client environments.
• Troubleshoot infrastructure, server, networking and cloud-related issues.
• Maintain tickets, documentation and time records.
• Collaborate with account managers and project teams.
• Mentor junior engineers and contribute to service delivery improvements.

Skills

MSP experience

Troubleshooting

Client communication

Team collaboration

Tools

Microsoft 365

VMware/Hyper-V

PowerShell

Network infrastructure

Backup/DR

Job description

efex is seeking an experienced Level 2 Service Desk Engineer in Sydney to support a broad range of client environments, resolve complex issues, and maintain system stability across infrastructure, servers, networking and cloud. You will provide proactive and reactive support, manage incidents to resolution, document tickets, and collaborate with account managers and technical specialists.

Opportunity to mentor junior engineers and contribute to service improvement.