Level 2 Service Desk Engineer

RGIT Australia; City of Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

efex, operating through Priority 1 IT, is hiring a Level 2 Service Desk Engineer to join our Brisbane team on a full-time basis.

You will provide proactive and reactive IT support across diverse client environments, focusing on Microsoft 365, Entra ID, Intune, and AD/GP, while maintaining system continuity and client communication.

Qualifications

• 3–5 years of experience in a technical MSP role.
• Strong customer service skills with client interaction.
• Proactive, detail-oriented problem solver.

Responsibilities

• Provide proactive and reactive IT support across diverse client environments.
• Maintain Microsoft 365, Entra ID, Intune, AD/GP, and Windows Server environments.
• Monitor, troubleshoot, and maintain system continuity.
• Communicate clearly with clients to provide visibility at every stage.
• Accurately manage tickets, time, and documentation.
• Collaborate with account managers and teams to deliver seamless service.
• Mentor and support junior team members.
• Gain exposure to leading technologies and grow technical skills daily.

Skills

Customer service

Problem solving

Attention to detail

Team collaboration

Tools

Microsoft 365

Entra ID

Intune

Active Directory

Group Policy

VMware

Hyper-V

PowerShell

cPanel/WHM

WordPress

WatchGuard

Meraki

Ubiquiti

Palo Alto Firewall

Job description

Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.

As a Level 2 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.

Who We Are

Priority 1 IT is powered by efex

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.

Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support.

We’re approachable, business-focused, and people-first, both for our clients and our team.

The Role

We’re looking for aLevel 2 Service Desk Engineerto join ourBrisbaneteam full-time.

In this role, you’ll:

• Provide proactive and reactive IT support across diverse client environments
• Support and maintainMicrosoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Serverenvironments
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clearly with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

About You

You’ll thrive in this role if you:

• Bring 3 - 5 years’ experience in a technical role within an MSP environment
• Have strong customer service skills and enjoy client interaction
• Are proactive, detail-oriented, and a natural problem solver

Have medium to high-level experience with:

• Microsoft 365, Entra ID and Intune
• Active Directory and Group Policy
• TCP/IP, DNS, DHCP and VPN technologies
• Network troubleshooting and administration
• Backup and disaster recovery solutions
• Virtualisation technologies such as VMware and Hyper-V
• Cpanel/WHM and Wordpress
• Medical PMS administration

And some experience with:

• WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
• Cloud networking and SD-WAN technologies
• Cybersecurity solutions and best-practice security frameworks
• PowerShell scripting and automation
• Microsoft, Cisco, AWS, CompTIA or other industry certifications
• Financial software administration
• Microsoft Power Platform

What We Offer

• Competitive salary package reflective of your experience
• Career pathways into technical leadership, projects, architecture, and specialist engineering roles
• Exposure to a wide range of technologies, industries, and client environments
• Ongoing training and professional development opportunities
• Supportive, down-to-earth culture that values collaboration and knowledge sharing

Why Join efex?

This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.