Level 2 Service Desk Engineer — MSP Tech Problem Solver

efex; City of Greater Shepparton; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package

Career pathways into leadership & tech

Training & professional development

Collaborative, knowledge-sharing team

Job summary

efex, operating through Compusult in Shepparton, is seeking a Level 2 Service Desk Engineer to support a wide range of client environments. You will resolve complex issues, maintain system stability, and deliver outstanding customer outcomes from our local team.

Based in Shepparton, you will own problems end-to-end, collaborating with colleagues and clients while growing technical leadership across Windows Server, Microsoft 365, networking and virtualised platforms.

Qualifications

• 3–5+ years' experience supporting client environments within an MSP.
• Confident troubleshooting across servers, networking, Microsoft 365 and virtualised environments.
• Strong ownership and problem-solving mindset with client-facing skills.

Responsibilities

• Provide proactive and reactive support across diverse client environments.
• Troubleshoot and resolve infrastructure, server, networking and cloud-related issues.
• Maintain system continuity through monitoring, maintenance and preventative support.
• Manage incidents through to resolution, ensuring clients are kept informed.
• Accurately maintain tickets, documentation and time records.
• Collaborate with account managers, project teams and other technical specialists.
• Act as an escalation point for more complex technical issues.
• Mentor and support junior engineers where required.
• Contribute to continuous improvement initiatives and best-practice service delivery.

Skills

Windows Server

Microsoft 365

Networking

VMware/Hyper‑V

Backup & Disaster Recovery

Tools

PowerShell

Job description

efex, operating through Compusult in Shepparton, is seeking a Level 2 Service Desk Engineer to support a wide range of client environments. You will resolve complex issues, maintain system stability, and deliver outstanding customer outcomes from our local team.

Based in Shepparton, you will own problems end-to-end, collaborating with colleagues and clients while growing technical leadership across Windows Server, Microsoft 365, networking and virtualised platforms.