Senior Service Desk Engineer – Windows Server & Networking

RGIT Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Career pathways

Job summary

efex is seeking a Level 3 Service Desk Engineer in Sydney to lead escalation and ensure stability, security, and performance across client environments. This desk-based role includes occasional onsite work, server builds, and project contributions while mentoring junior engineers.

You will manage complex Windows Server issues, AD, DNS, VPNs, and network infrastructure, delivering remote support with a rotating after-hours roster.

Qualifications

• 5+ years' experience in a senior IT support, infrastructure, or engineering role.
• Ideally within an MSP environment.
• Strong hands-on experience supporting and troubleshooting Windows Server environments.
• Excellent communication skills and ability to mentor others.

Responsibilities

• Act as the primary technical escalation point for complex client issues
• Troubleshoot and resolve advanced Windows Server, infrastructure, networking, and application incidents
• Support and maintain Microsoft Server environments, Active Directory, Group Policy, DNS, DHCP, VPNs, and virtualization platforms
• Assist with the administration and support of Genie and Best Practice (training provided if required)
• Perform server builds, migrations, upgrades, and client onboarding activities
• Work hands-on with firewalls, routers, switches, VPNs, and network infrastructure
• Deliver primarily remote support, with occasional onsite client visits as required
• Participate in a rotating after-hours on-call roster
• Maintain high-quality documentation, ticket management, and client communication
• Collaborate with vendors and internal teams to drive timely resolution of critical issues
• Identify opportunities for remediation, optimisation, and continual improvement across client environments
• Mentor and support Level 1 and Level 2 engineers through technical guidance and knowledge sharing

Skills

Windows Server

Networking

Active Directory

PowerShell

Tools

VMware

Hyper-V

Genie

Best Practice

Job description

efex is seeking a Level 3 Service Desk Engineer in Sydney to lead escalation and ensure stability, security, and performance across client environments. This desk-based role includes occasional onsite work, server builds, and project contributions while mentoring junior engineers.

You will manage complex Windows Server issues, AD, DNS, VPNs, and network infrastructure, delivering remote support with a rotating after-hours roster.