Level 2 MSP Help Desk Engineer - Onsite + Travel

Rec4Tech; Gold Coast City; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Paid certifications upon successful  

Opportunities to assist with client  

Support from experienced senior  

Friendly team that values learning,  

Résumé du poste

Rec4Tech on the Gold Coast is seeking a Level 2 Help Desk Engineer for a full-time, office-based role delivering remote and onsite support. You will manage Level 1 and 2 requests, assist users with Microsoft 365, Entra ID, Exchange Online, Teams and SharePoint, and travel to client locations as needed.

You will join a growing MSP with a friendly, learning-focused team that values accountability and excellent client service.

Qualifications

• Full Australian working rights and ability to obtain Police Check and NDIS Worker Screening clearance.
• MSP experience is strongly preferred.
• Practical Microsoft 365 administration and troubleshooting skills.
• Exposure to Entra ID, Exchange Online and Intune.
• Understanding of Windows environments and networking fundamentals.
• Experience with ticketing systems and SLAs.
• Proactive communication, documentation and customer service.
• Willingness to travel and work full-time from Gold Coast office.

Responsabilités

• Managing Level 1 and Level 2 support requests through to resolution.
• Supporting users across Microsoft 365, Entra ID, Exchange Online, Teams and SharePoint.
• Troubleshooting Windows devices, applications, printers and connectivity issues.
• Managing user accounts, permissions, licensing and onboarding requests.
• Supporting Intune, endpoint management, VPNs and network environments.
• Assisting with Microsoft 365 migrations and client projects.
• Escalating complex issues while maintaining ownership of the client experience.
• Keeping ticket notes and technical documentation accurate and up to date.
• Providing onsite support and travelling to client locations when required.

Connaissances

Strong communication

Documentation

Customer service

Problem-solving

Willingness to travel

Outils

Microsoft 365 administration

Entra ID

Exchange Online

Intune

Windows networking basics

Description du poste

Rec4Tech on the Gold Coast is seeking a Level 2 Help Desk Engineer for a full-time, office-based role delivering remote and onsite support. You will manage Level 1 and 2 requests, assist users with Microsoft 365, Entra ID, Exchange Online, Teams and SharePoint, and travel to client locations as needed.

You will join a growing MSP with a friendly, learning-focused team that values accountability and excellent client service.