Level 3 Help Desk Support

Rec4Tech; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Great Gold Coast location

Ongoing training and development

Friendly, close-knit team

Job summary

Rec4Tech on the Gold Coast is seeking a Level 3 Help Desk Support to join a busy MSP environment. You will support client infrastructure, resolve incidents, and contribute to smooth IT operations for a diverse client base.

The role emphasizes hands-on troubleshooting, remote and on-site support, and delivering secure, reliable tech solutions. Excellent communication and MSP experience are valued, with a friendly, collaborative team culture.

Qualifications

• Solid experience in a Systems Admin or Senior Help Desk role (Level 2-3).
• Strong skills across Windows Server, Microsoft 365, Azure, networking, and virtualization.
• Proven problem-solving abilities – the bigger the challenge, the better!
• Great communication skills with a customer-first mindset.
• The ability to work autonomously while collaborating with a supportive team.
• MSP experience highly regarded (you'll know the fast-paced, variety-packed nature of the work!).

Responsibilities

• Supporting and maintaining client infrastructure – servers, networks, cloud services, and more.
• Troubleshooting complex technical issues remotely and on-site.
• Implementing robust security measures including firewalls, endpoint protection, and monitoring.
• Planning and executing migrations, upgrades, and new technology rollouts.
• Building strong client relationships and ensuring IT aligns with their business goals.
• Maintaining accurate documentation for smooth operations and quick resolutions.

Skills

Windows Server

Microsoft 365

Azure

Networking

Virtualization

Job description

Level 3 Help Desk Support - Gold Coast MSP

Gold Coast, QLD | Full-time | MSP Environment

Are you the go-to tech troubleshooter in your team? Do you love variety, solving problems, and helping businesses get the most from their IT? If so, you might be exactly who we\'re looking for!

Why join our client...

• Be part of a friendly, close-knit team that values your ideas and initiative


• Work with a variety of clients and technologies - no two days are the same


• Ongoing training and development to keep your skills sharp


• Great Gold Coast location - skip the city commute


• Opportunity to make a real impact in a growing business

Our client is a growing Gold Coast-based MSP delivering tailored IT solutions to a diverse client base. From network configuration and server management to cloud migrations and cybersecurity, we keep our clients\' businesses running securely and efficiently. Now, we\'re looking for a Level 2-3 Help Desk Support to join their team and take ownership of delivering exceptional support and solutions.

What you\'ll be doing...

• Supporting and maintaining client infrastructure - servers, networks, cloud services, and more


• Troubleshooting complex technical issues remotely and on-site


• Implementing robust security measures including firewalls, endpoint protection, and monitoring


• Planning and executing migrations, upgrades, and new technology rollouts


• Building strong client relationships and ensuring IT aligns with their business goals


• Maintaining accurate documentation for smooth operations and quick resolutions

What we\'re looking for...

• Solid experience in a Systems Admin or Senior Help Desk role (Level 2-3)


• Strong skills across Windows Server, Microsoft 365, Azure, networking, and virtualization


• Proven problem-solving abilities - the bigger the challenge, the better!


• Great communication skills with a customer-first mindset


• The ability to work autonomously while collaborating with a supportive team


• MSP experience highly regarded (you\'ll know the fast-paced, variety-packed nature of the work!

If you\'re ready to bring your technical expertise, problem-solving skills, and client-first approach to a role where you can truly make a difference, we\'d love to hear from you.

At Rec4Tech, we know that diversity isn\'t just important ** it\'s what makes workplaces awesome!

We don\'t care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here).

What matters is your talent and passion.

Need a tweak or two to make the application process work for you? No worries—let us know, and we\'ll sort it out.