Level 2 IT Support Engineer – Hybrid/Remote

Tektalent; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

L&D for MS certifications

Annual gifts/anniversary program

Travel to client sites

Access to cutting-edge tech

Job summary

Tektalent has partnered with an Australian technology service provider experiencing rapid national growth. This permanent, hybrid role offers office or home-based work and exposure to a broad, modern stack within a dynamic MSP environment.

As a Level 2 Service Desk Engineer, you will handle L2 requests across M365, Azure, networking, backups and Windows servers, document diligently, stay certified, and contribute to process improvements while engaging with clients.

Qualifications

• 3+ years experience in a level 2+ technical support/IT support capacity or strong level 1 experience stepping up to level 2
• Advanced understanding of Microsoft Modern Work environments (M365, Teams, Azure, InTune, Entra)
• Strong communication and customer engagement skills
• Experience in an MSP environment is highly attractive but not essential

Responsibilities

• Respond to L2/L2.5 support requests across M365, networking, backup, Azure and the Microsoft tech stack
• Troubleshoot and resolve incidents efficiently
• Document all ticket activity and resolution steps thoroughly
• Maintain high-quality documentation and stay current on the technology stack
• Contribute to process improvements and proactive knowledge base updates
• Provide timely, clear, and technically sound responses to clients
• Travel to visit clients when required and participate in projects with the team

Skills

Microsoft 365

Azure

Intune

Entra

Teams

Networking

Cloud compute

Storage & backup

Windows Server 2012-2021

Customer service

Clear communication

Tools

Fortigate

Cisco

Unifi

Job description

Tektalent has partnered with an Australian technology service provider experiencing rapid national growth. This permanent, hybrid role offers office or home-based work and exposure to a broad, modern stack within a dynamic MSP environment.

As a Level 2 Service Desk Engineer, you will handle L2 requests across M365, Azure, networking, backups and Windows servers, document diligently, stay certified, and contribute to process improvements while engaging with clients.