Level 2 MSP Service Desk & Field Technician

IT&C Managed IT Services; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

IT&C Managed IT Services is seeking an experienced Level 2 Service Desk & Field Support technician for our Castle Hill, Sydney office. You will provide onsite and remote support to a diverse client base across Windows, Mac OS, and cloud services, while delivering a personal touch.

The role requires MSP experience, strong Windows OS skills, and Microsoft 365 administration, with a focus on proactive service and clear communication. NSW driver’s license is essential for onsite visits.

Qualifications

• Experience in an MSP support role (Level 2) with minimum 2 years.
• Strong Windows Desktop OS experience.
• Outstanding end-user support and telephone manner.
• Microsoft 365 Administration (Exchange/SharePoint/OneDrive).
• Networking Technologies (DHCP/DNS/LAN/WLAN/WAN).
• Experience with ticketing systems (ConnectWise Manage).
• Experience with RMM (Datto RMM) and backup technologies (Datto/StorageCraft).
• Experience with Antivirus/XDR Technologies (Sophos).
• Server support experience would be advantageous.

Responsibilities

• Provide support services both onsite and remote.
• Work as part of a growing team to deliver outcomes.
• Troubleshooting OS and application issues (Windows/MacOS).
• Microsoft 365 Administration (Exchange/SharePoint/Device Management).
• Active Directory Administration (On-Prem/Azure/Hybrid).
• Onsite visits for direct support.
• Install and configure hardware onsite.
• Liaise with 3rd party vendors for escalations.
• Use a ticketing system (ConnectWise Manage).
• Maintain internal documentation using IT Glue.
• Ongoing vendor and industry training & certifications.

Skills

MSP experience

Windows OS

End-user support

M365 administration

Networking basics

Ticketing skills

RMM tools

Antivirus/XDR

Server support

Driver's license

Tools

ConnectWise Manage

Datto RMM

Datto/StorageCraft

Sophos

Job description

IT&C Managed IT Services is seeking an experienced Level 2 Service Desk & Field Support technician for our Castle Hill, Sydney office. You will provide onsite and remote support to a diverse client base across Windows, Mac OS, and cloud services, while delivering a personal touch.

The role requires MSP experience, strong Windows OS skills, and Microsoft 365 administration, with a focus on proactive service and clear communication. NSW driver’s license is essential for onsite visits.