Senior Level 3 Help Desk Engineer – MSP (Gold Coast)

Rec4Tech; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Great Gold Coast location

Ongoing training and development

Friendly, close-knit team

Job summary

Rec4Tech on the Gold Coast is seeking a Level 3 Help Desk Support to join a busy MSP environment. You will support client infrastructure, resolve incidents, and contribute to smooth IT operations for a diverse client base.

The role emphasizes hands-on troubleshooting, remote and on-site support, and delivering secure, reliable tech solutions. Excellent communication and MSP experience are valued, with a friendly, collaborative team culture.

Qualifications

• Solid experience in a Systems Admin or Senior Help Desk role (Level 2-3).
• Strong skills across Windows Server, Microsoft 365, Azure, networking, and virtualization.
• Proven problem-solving abilities – the bigger the challenge, the better!
• Great communication skills with a customer-first mindset.
• The ability to work autonomously while collaborating with a supportive team.
• MSP experience highly regarded (you'll know the fast-paced, variety-packed nature of the work!).

Responsibilities

• Supporting and maintaining client infrastructure – servers, networks, cloud services, and more.
• Troubleshooting complex technical issues remotely and on-site.
• Implementing robust security measures including firewalls, endpoint protection, and monitoring.
• Planning and executing migrations, upgrades, and new technology rollouts.
• Building strong client relationships and ensuring IT aligns with their business goals.
• Maintaining accurate documentation for smooth operations and quick resolutions.

Skills

Windows Server

Microsoft 365

Azure

Networking

Virtualization

Job description

Rec4Tech on the Gold Coast is seeking a Level 3 Help Desk Support to join a busy MSP environment. You will support client infrastructure, resolve incidents, and contribute to smooth IT operations for a diverse client base.

The role emphasizes hands-on troubleshooting, remote and on-site support, and delivering secure, reliable tech solutions. Excellent communication and MSP experience are valued, with a friendly, collaborative team culture.