Level 2 IT Technician: Client-Focused Support & Systems

Infotech Management Services; Albury City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Monthly staff lunches

Mentoring from management

Training time

Job summary

Infotech Management Services Pty Ltd in Albury is seeking a skilled Level 2 IT Technician to join our local team. You will provide second‑level support, resolve intermediate hardware, software and network issues, and collaborate with Level 1 and Level 3 technicians to deliver reliable IT solutions for SME clients.

You will perform routine system maintenance, assist with design, implementation and management of IT infrastructure, monitor client systems, and uphold security and performance

Qualifications

• Degree or Diploma in Information Technology or related field, or equivalent experience.
• 2–4 years of IT support experience.
• Solid knowledge of Microsoft, Linux, and macOS operating systems.
• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
• Experience with virtualization technologies (VMware, Hyper-V).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills with both technical and non-technical stakeholders.
• Industry certifications such as CompTIA A+/Network+/Security+ or MCSA are desirable.

Responsibilities

• Respond to client inquiries and provide second-level support for technical issues.
• Troubleshoot and resolve intermediate hardware, software, and network issues.
• Collaborate with Level 1 Technicians, providing guidance and support as needed.
• Escalate complex problems to Level 3 Technicians as necessary.
• Assist with the design, implementation, and management of IT systems, including hardware, software, and network infrastructure.
• Perform system maintenance and updates to ensure optimal performance and security.
• Monitor client systems and report any irregularities or potential issues.
• Maintain accurate records of client interactions, issues, and resolutions.
• Assist with the evaluation and implementation of new technologies and solutions under the guidance of higher-level technicians.
• Participate in ongoing training and development to stay current with industry trends and technologies.

Skills

Customer-focused support

Second-level support

Troubleshooting

Problem-solving

Communication

Team collaboration

IT certifications desirable

Education

Degree or Diploma in IT

Tools

VMware

Hyper-V

Microsoft Windows

Linux

macOS

Job description

Infotech Management Services Pty Ltd in Albury is seeking a skilled Level 2 IT Technician to join our local team. You will provide second‑level support, resolve intermediate hardware, software and network issues, and collaborate with Level 1 and Level 3 technicians to deliver reliable IT solutions for SME clients.

You will perform routine system maintenance, assist with design, implementation and management of IT infrastructure, monitor client systems, and uphold security and performance