Advanced Service Desk Technician | Hybrid & Growth Path

KMT Group

Sydney

Hybrid

AUD 70,000 - 90,000

Full time

47 hours ago

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Benefits offered by this job

Hybrid working

Certifications support

Career development

Wellness programs

Free parking

Job summary

KMTech is seeking a Level 2–3 Service Desk Technician to provide advanced IT support remotely and onsite for clients. You will resolve complex issues, mentor junior techs, and uphold a culture of learning and service excellence.

The role requires hands-on expertise in Microsoft 365, Azure, networking, and virtualization, with opportunities to obtain certifications through the firm’s paid programs. The position offers hybrid work with occasional onsite days in Sydney.

Qualifications

Experience in Level 2-3 IT support or managed service environment.
Strong customer service and communication skills.
Proficiency in Microsoft 365 and Azure administration.
Networking knowledge (Fortinet, Cisco, LAN/WAN).
Virtualisation (VMware, Hyper-V).
Comfort with operating systems and remote support tools.

Responsibilities

Provide advanced-level technical support for IT incidents and service requests.
Troubleshoot and resolve complex IT issues across Microsoft 365, Azure, AD, VMware and Windows Server.
Maintain documentation in ConnectWise and IT Glue; contribute to knowledge base.
Coach Level 1 Technicians and support escalation to Level 3 as needed.
Manage tickets with clear customer updates and SLA adherence.