Mid-Senior IT Service Desk Technician (L2) - Hybrid Sydney

Kaliba; Sydney; Hybrid; AUD 85,000 - 90,000; Full time

Job summary

A leading technology firm in Sydney is looking for an IT Service Desk Technician (L2) to deliver Level 2 IT support to a diverse client base. You will respond to support tickets, resolve technical issues, and collaborate with senior engineers to ensure high-quality service. Strong experience in Windows and networking is required. This role offers a salary range of $85,000 to $90,000 and hybrid work model including three days in office and two days WFH.

Qualifications

• IT qualifications or relevant certifications.
• Strong experience supporting Windows environments and Microsoft 365.
• Working knowledge of networking (TCP/IP, DNS, VPN, VLANs).
• Experience with Windows Server, virtualisation (e.g., Hyper-V, VMware).

Responsibilities

• Respond to and manage support tickets via phone and ticketing systems.
• Provide Level 1/2 remote and onsite support for desktops, servers, and infrastructure.
• Perform scheduled maintenance and urgent onsite visits as needed.
• Collaborate with senior engineers on escalations and projects.
• Maintain clear documentation and update internal knowledgebase.

Skills

IT qualifications or relevant certifications

Strong experience supporting Windows environments and Microsoft 365

Working knowledge of networking (TCP/IP, DNS, VPN, VLANs)

Experience with Windows Server, virtualisation (e.g., Hyper-V, VMware)

Familiarity with switches, firewalls, and wireless infrastructure

Excellent communication and troubleshooting skills

Job description

A leading technology firm in Sydney is looking for an IT Service Desk Technician (L2) to deliver Level 2 IT support to a diverse client base. You will respond to support tickets, resolve technical issues, and collaborate with senior engineers to ensure high-quality service. Strong experience in Windows and networking is required. This role offers a salary range of $85,000 to $90,000 and hybrid work model including three days in office and two days WFH.