Deskside Technician II

Stefanini; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Stefanini is seeking an experienced IT support professional to join our Sydney–based on-site team. The role focuses on end-user support across Mac OS, Windows, Office and mobile devices, including AV conferencing and printer hardware, in a corporate environment.

You will handle desk-side support, troubleshoot complex issues, and maintain a positive, customer‑focused attitude under pressure. Applicants must be Australian citizens or permanent residents and able to work onsite in New South Wales.

Qualifications

• 3+ years of experience in a managed service environment.
• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Able to uphold a positive attitude at all times, even under stressful conditions

Responsibilities

Skills

End user support

Troubleshooting

Strong communication

Calm under pressure

Education

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

Mac OS

Windows OS

Microsoft Office

AV equipment

Job description

• 3+ years of experience working in a Managed Service Environment.
• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Applicants must be an Australian Citizen or Australian Permanent Resident. This role is not available to candidates working in Australia on a temporary visa, and visa sponsorship is not available.

This is a fully onsite position. Working from home or hybrid working arrangements are not available as part of this role.