Level 1 - Service Desk Technician

Total Computer Technology; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Total Computer Technology is seeking a motivated person to start a career in IT. The Level 1 Service Desk Technician will provision PCs and provide 1st level PC, network and server support to external clients in a fast-paced MSP environment.

Successful candidates will have a passion for IT, knowledge of Microsoft OS, basic network troubleshooting, and a valid certificate or equivalent; driver's license may be required. Training is provided and growth opportunities exist across Australia.

Qualifications

• General interest in IT.
• Knowledge of Microsoft operating systems.
• Basic network troubleshooting skills.
• TAFE Certificate or MCSA or equivalent.
• Knowledge of peripherals and computer hardware.

Responsibilities

• Provision PCs and provide 1st Level PC, network and server support to external clients.
• Build and maintain strong relationships with clients and team members, delivering high levels of customer service.

Skills

People skills

Communication

Time management

Initiative

Customer service

Education

TAFE Certificate or MCSA or equivalent

Tools

Microsoft Windows

Job description

Position in a well established Managed Service Provider

Fun, fast paced team environment

On the job training provided

Vast potential for career growth

An excellent opportunity has arisen for a motivated individual who has the desire to embark on a career in IT with a reputable and expanding ITManaged Service Provider.

The Level 1 -Service Desk Technician is responsible for provisioning PCs and provides 1st Level PC, network and server support to our external clients.

In order to succeed, you will need to possess good people skills; the ability to build strong relationships with clients and fellow team members.

You will be someone who is passionate about providing superior customer service where your excellent communication skills and positive attitude is put to the test.

Having good time management skills is essential as you need to be able to prioritise workloads.

You will exhibit a high level of initiative, be able to think "outside the box" and have a commitment to achieving quality results.

If you are looking for an exciting and varied role supporting all the latest technology, then we want to talk to you.

To be considered for this role you must have:

General interest in IT

Knowledge and understanding of the Microsoft range of operating systems.

Basic network troubleshooting skills.

TAFE Certificate or MCSA or equivalent

Knowledge of peripherals and computer hardware.

Advantageous but not required skills:

Ability to build and configure a Desktop PC from the ground up.

The ability to record and log all calls, contributing to the IT Documentation and continual improvement of procedures.

Driver's license is required for this job.

Information Technology Services 11-50 employees

Founded in 1997 by Robert and Dianne, Total Computer Technology started in a spare bedroom and has grown steadily to now employ more than 44 staff across five locations throughout Australia.

We’ve built our reputation on delivering consistent, reliable service and earning client trust through word-of-mouth, steering clear of flashy sales tactics.

Serving businesses in Sydney, Melbourne and regional centres, we provide honest, independent and vendor-neutral IT advice, always focused on practical, outcome-driven solutions.

Our calm, capable team delivers business support designed to keep your operations running smoothly, with a clear purpose, integrity and dependability at our core.

Founded in 1997 by Robert and Dianne, Total Computer Technology started in a spare bedroom and has grown steadily to now employ more than 44 staff across five locations throughout Australia.

We’ve built our reputation on delivering consistent, reliable service and earning client trust through word-of-mouth, steering clear of flashy sales tactics.

Serving businesses in Sydney, Melbourne and regional centres, we provide honest, independent and vendor-neutral IT advice, always focused on practical, outcome-driven solutions.

Our calm, capable team delivers business support designed to keep your operations running smoothly, with a clear purpose, integrity and dependability at our core.