Level 1 IT Support Consultants

Workforce Extensions; Geelong; On-site; AUD 50,000 - 65,000; Full time

Job summary

GravIT, your Geelong-based IT management and web hosting provider, is expanding its team with Level 1 Helpdesk Technicians. You will be the first point of contact for client inquiries and assist with onboarding new users. The role emphasizes prompt troubleshooting, documentation, and ongoing learning within a dynamic team.

Based in Geelong, you will contribute to delivering excellent technical support and have opportunities for professional growth in a fast-paced environment.

Qualifications

• Experience in IT helpdesk or customer support.
• Familiarity with email platforms (Office 365, cPanel) is a plus.
• Willingness to learn and adapt to new technologies.
• Geelong-based or willing to relocate to Geelong.

Responsibilities

• First Point of Contact: act as the primary contact for IT enquiries via phone or email.
• Onboarding/Offboarding: manage user onboarding/offboarding including hardware, software and access rights.
• Email Account Management: create, modify, and delete email accounts on cPanel and Office365.
• Basic Troubleshooting: guide users through solutions and escalate complex issues.
• Documentation: keep accurate records of interactions, problems and resolutions.
• Continuous Learning: stay updated with new technologies and training opportunities.

Job description

GravIT are your one stop IT management and web hosting provider. They have been servicing clients small, medium and large across the Geelong region for over 25 years.

As part of their continual growth, WE at Workforce Extensions are seeking a number of career focused individuals to join their team in the role of Level 1 Helpdesk Technicians.

These fast paced positions will contribute to GravIT's dedication to ensuring their clients receive prompt and efficient technical assistance.

Key Responsibilities:

• First Point of Contact: Act as the primary point of contact for all IT-related enquiries via phone or email, addressing or escalating client queries as necessary.
• Onboarding/Offboarding: Efficiently manage the onboarding and offboarding processes for users, encompassing the setup and removal of hardware, software, and access rights.
• Email Account Management: Create, modify, and delete email accounts on both cPanel and Office365 platforms, ensuring proper configuration and access.
• Basic Troubleshooting: Address common IT challenges, guiding users through step-by-step solutions and escalating more intricate issues to higher-level support when necessary.
• Documentation: Diligently maintain up-to-date records of all interactions, problems, and resolutions in GravIT's Job Management System.
• Continuous Learning: Stay updated with new technologies, software updates, and best practices, and make the most of the training opportunities provided by GravIT.

GravIT are proud of fostering the professional growth of their team members. Comprehensive training will be provided to equip you with the tools and knowledge needed to excel. The ideal candidate will be based in Geelong, thrives in a dynamic environment and is committed to delivering excellence in every interaction.