Senior IT Support Technician – Systems Administration Focus

DreamIT Host; Geelong; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

DreamIT Host in Geelong is seeking a Senior IT Support Technician to maintain, administer, and provide expert assistance for our hosting infrastructure. You will ensure reliability, performance, and security of services and deliver timely support for escalated issues (L2/L3).

The role offers hybrid work with office days in Geelong and remote options, a path for growth, and a collaborative team culture focused on customer success and technical excellence.

Qualifications

• Bachelor’s Degree, or Associate Degree, or Advanced Diploma, or Diploma and one year of experience, or at least four years of relevant experience may substitute for formal qualifications.
• Experience with Linux-based hosting infrastructure and web/mail services.
• Familiarity with control panels such as cPanel/WHM and Plesk.
• Ability to provide escalated L2/L3 technical support and maintain documentation.

Responsibilities

• Monitor, maintain, and troubleshoot Linux hosting infra (Apache/Nginx, LiteSpeed, MySQL/MariaDB, DNS, FTP, Exim).
• Provide L2/L3 support for complex client issues (websites, email, panels like Cpanel/WHM or Plesk).
• Monitor performance and resolve incidents using monitoring tools.
• Administer hosting panels to ensure stability and ease of use.
• Patch management, SSL lifecycle, firewall config, basic intrusion prevention.
• Support backups and disaster recovery for hosting clients.
• Administer virtual environments.
• Maintain internal docs and client knowledge base.
• Guide on software setup, performance optimization, and secure usage.
• Develop or maintain Bash/Python scripts for automation.
• Evaluate new tools to improve internal systems.

Skills

L2/L3 support

Troubleshooting

Documentation

Customer focus

Education

Bachelor’s Degree / related diploma with experience

Tools

Linux stack

Apache/Nginx/LiteSpeed

MySQL/MariaDB

DNS

FTP

Exim

cPanel/WHM

Plesk

Bash

Python

Virtualization

Job description

Employment Type: Full-Time | Permanent Role

About DreamIT Host

DreamIT Host is one of Australia’s leading 100% Australian-owned and operated web hosting providers. We specialise in delivering high-performance, reliable, and secure hosting solutions for a diverse range of clients, from small businesses to large enterprises.

Every day, our passionate, all-Australian team delivers outstanding technical support and expert advice. Thousands of customers trust us with their most critical online assets, relying on us for everything from website hosting and domain names to complex server management.

Over the years, we have built a reputation for industry-leading innovation and an unwavering commitment to customer success.

As we continue to grow, now is your chance to join our team as a Senior ICT Support Technician and help us shape the future of Australian web hosting.

Position Overview

We are seeking a Senior IT Support Technician located in our Geelong office, who will be responsible for the maintenance, administration, and technical support of DreamIT Host’s core hosting infrastructure in the Greater Geelong region. The role ensures the reliability, performance, and security of hosted services, while also providing advanced technical assistance to clients. A key focus is delivering timely and effective support for escalated issues (L2/L3), system stability, and continuous service improvement.

Key Responsibilities & Accountabilities

• Infrastructure Support – Monitor, maintain, and troubleshoot Linux-based hosting infrastructure (including Apache, Nginx, LiteSpeed, MySQL/MariaDB, DNS, FTP, and Exim).
• Advanced Client Support (L2/L3) – Handle complex technical queries via helpdesk, live chat, and phone. Address client issues involving websites, email, control panels (e.g., cPanel/WHM, Plesk), DNS, and databases.
• System Monitoring & Incident Management – Use monitoring software tools to proactively monitor performance and resolve alerts.
• Control Panel Administration – Manage and troubleshoot web hosting control panels and configurations to ensure client stability and ease of use.
• Security & Patch Management – Maintain system integrity through patching, SSL lifecycle management, firewall configuration, and basic intrusion prevention.
• Backups & Disaster Recovery – Support backup routines and recovery processes to ensure business continuity for hosting clients.
• Virtualisation Support – Administer virtual environments
• Technical Documentation & Client Education – Maintain internal documentation and contribute to the client knowledge base with guides, FAQs, and support resources.
• Client Configuration Support – Provide guidance on software setup, performance optimisation, and secure system usage.
• Automation & Scripting – Occasionally develop or maintain scripts (e.g., Bash, Python) to streamline repetitive administrative or monitoring tasks.
• Technology Evaluation – Participate in reviewing new tools or platforms to improve internal systems or client offerings.

Required Skills and Experience

Bachelors Degree, or Associate Degree, or Advanced Diploma, or Diploma and one year of experience, or at least four years of relevant experience may substitute for formal qualifications.

Why Join Us?

Impact: Be part of a growing team that values your expertise.

Flexibility: Hybrid work model-balance office days with remote work.

Growth: Continuous learning opportunities in hosting and infrastructure.

Team Culture: Collaborative and supportive environment