Customer Service Officers

Belgravia Health and Leisure Group Pty Ltd; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Access to leisure facilities

Job summary

Belgravia Leisure is seeking a Customer Service Officer at Yawa Aquatic Centre, dedicated to acquiring new memberships for Health and Fitness and Learn to Swim. You will drive sales targets while delivering exceptional guest experiences and guidance on centre services.

You will be part of a team that values integrity, excellence, and community connection, with responsibilities spanning enquiries, tours, data entry, and POS operations.

Qualifications

• Customer service and sales experience
• Experience in achieving collective and individual targets
• Strong communication and interpersonal skills
• Ability to build rapport with a diverse range of guests
• Willingness to work across a span of hours including weekends

Responsibilities

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Handle enquiries with accurate information following company processes
• Conduct tours of the centre to convert prospective members to subscriptions
• Process memberships and data entry in line with policies
• Demonstrate knowledge of centre services and activities and operate POS systems

Skills

Customer service

Sales experience

Communication

Teamwork

Education

First Aid Certificate (Level 2)

CPR

Working with Children Check

National Police Check

Job description

VIC, Yawa Aquatic Centre - Rosebud 3939

• Are you passionate about promoting aquatic and leisure activities to the community?
• Do you possess outstanding people skills with the ability to generate leads?
• Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
• Rare opportunity to be part of a new state of the art facility

About the Role

As a Customer Service Officer, you will be a suitably experienced salesperson who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Key Accountabilities

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have at least 2 years’ experience in delivering strong customer experience and sales. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.

You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

About the Perks

As a staff member of Belgravia Leisure you will also have access to all the leisure facilities on the Mornington Peninsula.

About the Site

The aquatic and recreation centre includes a number of facilities that will benefit many of the local community including 50m indoor pool, warm water program pool, three multi-purpose rooms for health and fitness classes, gym, wellness centre, café, family change rooms, all with a high level of regard to disability access. Thus, ensuring that Belgravia Leisure continues its purpose and mission of “connecting community to leisure” and in turn providing every member of the community the opportunity to take advantage of this incredible facility.

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

About the Qualifications

• Current First Aid Certificate (Level 2)
• Current CPR
• Current Working with Children Check (or equivalent)
• Current National Police Check
• Customer service and sales experience
• Experience in achieving collective and individual targets
• Ability to work independently and in a team environment
• Passion for customer experience
• Strong interpersonal skills and the ability to communicate with a diverse range of guests

*If you do not currently hold these qualifications you must be willing to acquire. Are you Interested?

If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you! This is a full time opportunity; the successful applicant will be available to work across a span of hours across the week, including weekend work.

To be eligible to apply for this position you must be eligible to work in Australia, with a valid driver licence and be willing to undergo a background check if requested. To find out more, please contact Clare on 0409 763 261.