Leasing Coordinator

Greystar Australia Pty, Ltd.; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Greystar is seeking a Leasing Coordinator to join our Melbourne Head Office. You will be the first point of contact for prospective residents across our Build-to-Rent communities, guiding them from initial enquiry to site tours.

You’ll match individual needs with the right community, delivering a personalised experience. Working with onsite Leasing Professionals, marketing, and operations, you will book tours, manage enquiries in our CRM, and help drive leasing success across the portfolio with

Qualifications

• Previous experience in a customer-focused role.
• Strong verbal and written communication skills.
• Interest in real estate or property (advantageous).

Responsibilities

• Respond to inbound enquiries (phone, email, digital channels) from prospective residents.
• Understand lifestyle preferences, budget, timing, and requirements to match prospects with the right community.
• Present suitable Greystar properties, articulating features and benefits.
• Book and coordinate site tours with onsite Leasing Professionals.
• Maintain accurate records of enquiries and interactions within CRM/property systems.
• Collaborate with onsite teams, marketing, and operations to ensure a consistent customer experience.

Skills

Verbal communication

Written communication

Customer service experience

Interpersonal skills

Tools

CRM

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Be the first voice our future residents hear, and the reason they choose Greystar. Based in our Melbourne Head Office, the Leasing Coordinator role is all about connection. You’ll be the first point of contact for prospective residents across our premium Build-to-Rent communities, guiding them from initial enquiry to their first site visit. Through engaging conversations, you’ll get to know each individual’s needs, lifestyle, and preferences, then match them with the right community. You’ll create a seamless, personalised experience that builds confidence and excitement from the very first interaction. Working closely with our onsite Leasing Professionals, you’ll pass on qualified prospects for tours and play a key role in driving leasing success across the portfolio.

JOB DESCRIPTION

If you’re a natural communicator who thrives on speaking with people and is looking to break into (or grow within) the real estate industry, this is your opportunity to get your foot in the door with a global leader.

What you’ll be doing:

• Respond to inbound enquiries (phone, email, digital channels) from prospective residents, delivering a professional and engaging first impression.
• Have meaningful conversations to understand lifestyle preferences, budget, timing, and requirements to match prospects with the right community.
• Present suitable Greystar properties, clearly articulating the unique features, benefits, and lifestyle offerings of each community.
• Book and coordinate site tours with onsite Leasing Professionals, ensuring a smooth and informed handover.
• Maintain accurate records of enquiries and interactions within CRM/property systems, contributing to leasing insights and performance tracking.
• Work closely with our onsite teams, marketing, and operations to ensure alignment and a consistent customer experience.

About you:

You’re a confident and dynamic communicator who enjoys engaging with people and building rapport quickly. You are naturally curious, a great listener, and motivated by helping others find the right solution. You may come from customer service, hospitality, retail, or sales; what matters most is your ability to connect, communicate, and deliver a high-quality experience.

To be successful, you’ll need:

• Previous experience in a customer-focused role
• Strong verbal and written communication skills
• Interest in real estate or property (experience is advantageous, but not essential)

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you!

Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Thank you for your interest in working at Greystar!!

Core Values

As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other.

Integrity

We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.

Equality

We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.

Professionalism

We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.

Accountability

We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

Service

We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.

Teamwork

We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.