Learning Support Coach

Employers Mutual Management Pty Ltd; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts via RewardsHub

Corporate wellbeing program

Comprehensive learning and development

Employee Assistance Program (EAP)

Company‑wide celebration events

Job summary

EML Melbourne is seeking a Learning Support Coach to coach in a live claims environment, helping case managers build confidence and capability. You’ll design and deliver learning initiatives with Learning & Development and claims teams, making a meaningful impact every day.

You’ll work with leaders to identify development needs, provide constructive feedback and support colleagues’ growth in a supportive, purpose‑driven team.

Qualifications

• Experience managing claims within the Victorian workers’ compensation scheme.
• Experience coaching, mentoring or supporting colleagues within a workers’ compensation claims team.
• Strong understanding of relevant legislation, regulations and guidelines.

Responsibilities

• Help new starters put their learning into practice and support experienced Case Managers with ongoing development.
• Work alongside team members to strengthen knowledge, build confidence and improve everyday claims management practices.
• Identify development needs and provide coaching that supports individual and team performance.
• Deliver individual and group learning sessions focused on claims management and customer service.
• Provide clear, constructive feedback and monitor progress to help employees apply their learning.

Skills

Coaching

Claims management

Legislation knowledge

Communication

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI‑powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Learning Support Coach

Make a real difference in people’s lives with EML. Are you experienced in workers’ compensation and passionate about helping others grow? We’re now welcoming applications for a Learning Support Coach to join our supportive, purpose‑driven team in Melbourne on a full time, permanent basis. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day. You’ll provide coaching in a live claim’s environment, helping case managers build their confidence, capability and consistency. Working with the Learning and Development and claims teams, you’ll also help design and deliver learning initiatives.

What You’ll Be Doing

• Help new starters put their learning into practice and support experienced Case Managers with ongoing development.
• Work alongside team members to strengthen their knowledge, build confidence and improve everyday claims management practices.
• Work with leaders to identify development needs and provide coaching that supports individual and team performance.
• Deliver individual and group learning sessions focused on claims management and customer service.
• Provide clear, constructive feedback and monitor progress to help employees apply their learning.

What We’re Looking For

• Current or recent experience managing claims within the Victorian workers’ compensation scheme is essential.
• Experience coaching, mentoring or supporting colleagues within a workers’ compensation claims team, such as helping new starters, sharing technical knowledge or guiding others through complex claims.
• Strong understanding of relevant legislation, regulations and guidelines, with the ability to explain how these apply to everyday claims management.
• A practical, approachable communication style and the ability to adapt your coaching to different levels of experience.
• Confidence providing constructive feedback to Case Managers and discussing development needs and progress with their leaders.
• A passion for sharing your claims knowledge and helping others build their skills.
• Formal Learning and Development experience is not required.

Internal applicants: You must have achieved EMLGrow Immediate level in full and be actively working towards Advanced level. You must also have discussed a Learning Support Coach development goal with your leader, included it in your development plan and already be making progress towards it.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families.
• Company‑wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.