Learning & Development Officer

Public Transport Authority; Perth; On-site; AUD 38,000 - 60,000; Full time

Benefits offered by this job

Health and Wellbeing programs with 24/

Subsidised Corporate Apparel

Spectacles

Social Club with savings

Career development opportunities

Job summary

The Public Transport Authority in Western Australia is seeking a Learning and Development Support Officer to join our L&D team. You will provide customer-service oriented administrative support to PTA staff and external partners, coordinating training activities from start to finish and ensuring facilities and equipment are ready for delivery.

Responsibilities include supporting training administration, maintaining records and systems, assisting with procurement and invoice processing, and

Qualifications

• Experience providing administrative support within a learning and development, training or similar environment, including records management, invoice processing and responding to customer enquiries.
• Strong customer service focus with the ability to manage inquiries and support a diverse range of stakeholders.
• Excellent communication and interpersonal skills, with ability to provide procedural advice and build productive working relationships.
• Well-developed organisational skills to manage competing priorities, work independently and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications and experience with databases and information systems.

Responsibilities

• Coordinate learning events and assist with training administration processes.
• Maintain records and systems and support procurement and invoice processing.
• Ensure training facilities and equipment are ready for delivery.
• Support the Rail Industry Worker (RIW) function as required.
• Provide customer-service administrative support to PTA staff and external partners throughout training programs.

Skills

Customer service

Communication skills

Organisational skills

Problem solving

MS Office

Tools

Outlook

Word

Excel

Databases

Job description

Are you a highly organised administration professional with a passion for learning and development? We are seeking a Learning and Development Support Officer to join our Learning and Development team and play a key role in supporting training delivery across the Public Transport Authority (PTA). In this busy and rewarding role, you'll be the go-to person for providing customer-serviced administrative support to our team members and external partners at the PTA, , ensuring the smooth coordination of training activities from commencement through to completion. You will support training administration processes, maintain records and systems, coordinate learning events, assist with procurement and invoice processing, and help ensure training facilities and equipment are ready for delivery. The role also provides support for the PTA's Rail Industry Worker (RIW) function.

About You!

• Experience providing administrative support within a learning and development, training or similar environment, including records management, invoice processing and responding to customer enquiries.
• A strong customer service focus, with the ability to effectively manage enquiries and provide support to a diverse range of stakeholders.
• Well-developed communication and interpersonal skills, including the ability to provide procedural advice and build productive working relationships.
• Strong organisational skills with the ability to manage competing priorities, work independently and meet deadlines in a fast-paced environment.
• Sound problem-solving skills and a commitment to continuous improvement.
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel, together with experience using databases and information systems.

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there. Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go. Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.

• Safety - We are committed to safety and protecting your future.
• Respect - We value and respect our customers, suppliers and each other.
• Recognition - We recognise each other for achievement, initiative and innovation.
• Integrity - We are honest and ethical.
• Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round

This is a recruitment pool and applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months

There is currently one part time 48 hours per fortnight / 0.64 FTE, fixed term opportunity available for 12 months with the possibility of renewal and/or permanency.

To be eligible to work at the PTA you must be either an Australian Citizen or Australian Permanent Resident or hold a valid work visa until tenure of the contract.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment. Please contact Tracey Cadman, Training and Compliance Coordinator on 08 9326 3290 for specific information about the role. For more information about the PTA, please visit www.pta.wa.gov.au . For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [e-mail] .