Learning & Development Bookings Specialist

Mackay Regional Council; Mackay Regional; On-site; AUD 66,000 - 90,000; Full time

Benefits offered by this job

Salary & leave benefits

Superannuation support

Flexible work arrangements

Salary sacrificing options

Career development

Employee Assistance Program

Wellbeing initiatives

Social clubs

Job summary

Mackay Regional Council is seeking a Development Bookings Officer to provide accurate, efficient and customer-focused administrative support within the People & Culture team. This permanent full-time role coordinates travel, accommodation and related administration for learning and development activities.

You will liaise with employees, training providers and stakeholders to confirm booking details, maintain records and support financial administration.

Qualifications

• Demonstrated experience in administrative, travel coordination or similar support role.
• Strong organisational and time management skills with deadlines.
• High attention to detail in data entry and records.
• Effective written and verbal customer-focused communication.
• Proficiency with Microsoft Office and learning corporate systems.
• Ability to follow policies and approval workflows.
• Strong stakeholder engagement and cross-team collaboration.
• Practical, solutions-focused approach to changing priorities.
• Experience with travel booking platforms, HRIS and financial/doc management systems.
• Experience supporting learning and development, induction, events or project administration.
• Experience in local government or large multi-disciplinary organisations.

Responsibilities

• Coordinate travel, accommodation and related booking arrangements for approved learning and development activities.
• Process Learning and Development Activity Applications and ensure alignment with budgets, policies and guidelines.
• Liaise with employees, training providers, accommodation providers and internal stakeholders to confirm booking details.
• Maintain accurate records of bookings, costs, documentation and correspondence.
• Support reimbursement, purchase orders, receipting and other financial administration tasks.
• Use systems such as Microsoft Office, ECM, iChris, financial systems and booking platforms to complete tasks.
• Provide project administration support to the Capability and Development team, including induction setup, event support, filing and data entry.
• Monitor changing priorities and support continuous improvement in booking and administration workflows.

Skills

Strong organisational skills

Time management

Attention to detail

Communication skills

Stakeholder engagement

Problem solving

Microsoft Office

Learning corporate systems

Travel coordination

Customer service

Tools

Microsoft Office Suite

HRIS

Finance systems

Booking platforms

ECM

iChris

Job description

Mackay Regional Council is seeking a Development Bookings Officer to provide accurate, efficient and customer-focused administrative support within the People & Culture team. This permanent full-time role coordinates travel, accommodation and related administration for learning and development activities.

You will liaise with employees, training providers and stakeholders to confirm booking details, maintain records and support financial administration.