Development Bookings Officer

Mackay Regional Council; Mackay Regional; On-site; AUD 66,000 - 90,000; Full time

Benefits offered by this job

Salary & leave benefits

Superannuation support

Flexible work arrangements

Salary sacrificing options

Career development

Employee Assistance Program

Wellbeing initiatives

Social clubs

Job summary

Mackay Regional Council is seeking a Development Bookings Officer to provide accurate, efficient and customer-focused administrative support within the People & Culture team. This permanent full-time role coordinates travel, accommodation and related administration for learning and development activities.

You will liaise with employees, training providers and stakeholders to confirm booking details, maintain records and support financial administration.

Qualifications

• Demonstrated experience in administrative, travel coordination or similar support role.
• Strong organisational and time management skills with deadlines.
• High attention to detail in data entry and records.
• Effective written and verbal customer-focused communication.
• Proficiency with Microsoft Office and learning corporate systems.
• Ability to follow policies and approval workflows.
• Strong stakeholder engagement and cross-team collaboration.
• Practical, solutions-focused approach to changing priorities.
• Experience with travel booking platforms, HRIS and financial/doc management systems.
• Experience supporting learning and development, induction, events or project administration.
• Experience in local government or large multi-disciplinary organisations.

Responsibilities

• Coordinate travel, accommodation and related booking arrangements for approved learning and development activities.
• Process Learning and Development Activity Applications and ensure alignment with budgets, policies and guidelines.
• Liaise with employees, training providers, accommodation providers and internal stakeholders to confirm booking details.
• Maintain accurate records of bookings, costs, documentation and correspondence.
• Support reimbursement, purchase orders, receipting and other financial administration tasks.
• Use systems such as Microsoft Office, ECM, iChris, financial systems and booking platforms to complete tasks.
• Provide project administration support to the Capability and Development team, including induction setup, event support, filing and data entry.
• Monitor changing priorities and support continuous improvement in booking and administration workflows.

Skills

Strong organisational skills

Time management

Attention to detail

Communication skills

Stakeholder engagement

Problem solving

Microsoft Office

Learning corporate systems

Travel coordination

Customer service

Tools

Microsoft Office Suite

HRIS

Finance systems

Booking platforms

ECM

iChris

Job description

Permanent Full-Time | People & Culture | Corporate Services

Advert Summary

Are you a highly organised administrator who enjoys coordinating details, supporting people and keeping processes running smoothly? Join Mackay Regional Council as a Development Bookings Officer and play an important role in supporting employee learning and development across Council.

About this opportunity

Mackay Regional Council is seeking a Development Bookings Officer to provide accurate, efficient and customer-focused administrative support within our People & Culture team.

In this permanent full-time role, you will coordinate travel, accommodation and related administration for Council-sponsored learning and development activities, including seminars, training events and specialised conferences. You will help ensure employees have the arrangements they need to attend approved development opportunities, while maintaining accurate records, tracking costs and supporting compliance with Council procedures.

This role would suit someone who enjoys structured administration, clear processes, stakeholder communication and practical problem-solving in a busy team environment. Your work will help ensure employees can access approved learning and development opportunities smoothly, on time and with the right support in place.

In this role, you will

• Coordinate travel, accommodation and related booking arrangements for approved learning and development activities.
• Process Learning and Development Activity Application Forms and ensure arrangements align with approved budgets, policies and guidelines.
• Liaise with employees, training providers, accommodation providers and internal stakeholders to confirm accurate and timely booking details.
• Maintain accurate records of bookings, costs, supporting documentation and related correspondence.
• Support reimbursement, purchase order, receipting and other financial administration tasks.
• Use systems such as Microsoft Office, ECM, iChris, financial systems and booking platforms to complete administrative tasks accurately.
• Provide project administration support to the Capability and Development team, including induction set-up, event support, filing and data entry.
• Monitor changing priorities, follow established processes and support continuous improvement in booking and administration workflows.

Essential Qualifications, Experience & Skills

To be successful in this role, you will bring:

• Demonstrated experience in an administrative, travel coordination, booking, finance administration or similar support role.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• High attention to detail and accuracy in data entry, records management and documentation.
• Effective written and verbal communication skills, with a customer-focused approach.
• Confidence using Microsoft Office Suite and the ability to learn and use corporate systems.
• Ability to follow policies, procedures and approval workflows.
• Strong stakeholder engagement skills and the ability to work collaboratively across teams.
• A practical, solutions-focused approach to problem solving and changing priorities.
• Experience using travel booking platforms, HRIS, financial, procurement or document management systems.
• Experience supporting learning and development, induction, events, training logistics or project administration.
• Previous experience in local government, public sector or a large multi-disciplinary organisation.

Why work for Mackay Regional Council?

Mackay Regional Council is a dynamic, progressive and financially sound local government. We have responsibility for $3.5 billion worth of assets and employ almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with high quality education and health facilities.

In addition to the above, we also offer the following benefits:

• Stream A Salaried Level 2 base annual salary of $77,828.08.
• Up to 18% superannuation (conditions apply).
• Choice of 4 or 5 weeks' annual leave with 17.5% leave loading.
• Flexible work arrangements with a 9-day fortnight roster.
• May be eligible for salary sacrificing options.
• Study and assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Applications Close:

Sunday, 13 September 2026

***Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing).

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.