Lead Veterinary Receptionist - Client Care & Scheduling

Vets Central; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Great Place to Work Certified

Excellent Work/Life Balance

Mental Health & Wellbeing Focus

Paid Parental & Purrental Leave

Employee Discounts

Job summary

Baulkham Hills Veterinary Hospital in Sydney’s northwest is seeking a full-time Lead Veterinary Receptionist (part-time considered for the right applicant) to lead front-desk operations, manage bookings, payments and client inquiries.

You’ll liaise with veterinarians and nurses to ensure smooth patient care, maintain records, and provide clear information to clients about appointments and clinic processes. A welcoming, organized reception is essential.

Qualifications

• At least 1 year's experience working in a customer facing position.
• Available to work 4x shifts per week and a rotational weekend.
• Exceptional communication skills to build relationships with clients.
• Empathetic, caring person who advocates for patients.
• Eye for detail, good work ethic and willingness to learn and improve.

Responsibilities

• Manage front-desk reception, phone calls, emails and appointment bookings.
• Coordinate client check-ins, check-outs, payments and general enquiries.
• Maintain accurate client and patient records and update information as required.
• Liaise with veterinarians, nurses and the wider team to ensure smooth patient care.
• Provide clear information to clients about appointments, treatments and clinic processes.
• Assist with general administrative and reception duties to keep the clinic running efficiently.
• Help maintain a clean, organised and welcoming reception area.

Skills

Customer service

Communication

Empathy

Attention to detail

Tools

EzyVet

Job description

Baulkham Hills Veterinary Hospital in Sydney’s northwest is seeking a full-time Lead Veterinary Receptionist (part-time considered for the right applicant) to lead front-desk operations, manage bookings, payments and client inquiries.

You’ll liaise with veterinarians and nurses to ensure smooth patient care, maintain records, and provide clear information to clients about appointments and clinic processes. A welcoming, organized reception is essential.