Lead Support Worker - Lockridge (Female Only)

Rocky Bay Careers; City Of Swan; On-site; AUD 55,000 - 57,000; Part time

Benefits offered by this job

Salary packaging up to $18,550 peryear

Novated lease options

17.5% annual leave loading

One site and team

Job summary

Rocky Bay is seeking a Lead Support Worker for our Lockridge home. You will lead shift operations, coach staff, mentor team members and ensure high-quality person-centred care for customers with complex needs.

This part-time role (71 hours per fortnight) offers salary packaging and career development opportunities within a supportive team environment in Western Australia.

Qualifications

• Experience supporting people with complex physical disabilities, health care needs or challenging support requirements.
• Previous experience in a senior, mentor, buddy or shift-leading role.
• Strong leadership, communication and teamwork skills, with the confidence to guide and support others.
• A commitment to delivering high-quality, person-centred services that promote choice, independence and Active Support.
• Confidence making decisions, solving problems and responding calmly in complex situations.
• Strong written communication skills and experience completing customer documentation and incident reports.
• Confidence with manual handling techniques, including hoist transfers and positioning.
• A proactive, accountable and professional approach, with a genuine willingness to learn and develop.
• Certificate III or IV in Individual Support, Disability, Community Services or a related field (desirable).

Responsibilities

• Lead the shift, providing direction, support and guidance to permanent, casual and agency staff.
• Coach, mentor and support the induction of new and existing team members through positive role modelling.
• Promote a positive, collaborative and accountable team culture, providing constructive feedback when needed.
• Lead by example in Active Support, customer care, documentation and professional conduct.
• Use initiative and sound judgement to resolve day‑to‑day issues, escalating concerns when required.
• Ensure policies, procedures and customer support plans are followed, and provide clear handovers to the Team Leader on customer, staff or incident matters requiring follow‑up.
• Support customers with complex care needs, including PEG feeding, catheter care, medication administration and seizure management.
• Safely undertake manual handling tasks, including hoist transfers, positioning and wheelchair support.
• Support customers to participate in community activities, appointments and everyday life.

Skills

Leadership

Coaching

Mentoring

Communication

Teamwork

Documentation

Active Support

Decision making

Problem solving

Manual handling

Education

Certificate III or IV in Individual Support / Disability / Community Services

Job description

Salary: $40.00 - $41.66 per hour + Salary Packaging
Employment: Permanent, Part-Time (71 hours per fortnight)
Location: Lockridge

Special Requirement:Due to the nature of personal care and support provided to customers in this home, this position is open to female applicants only. This requirement is based on the genuine needs and preferences of the customers we support

Lead, coach and mentor the team in Rocky Bay's Lockridge supported accommodation home, supporting customers with high and complex care needs. As a Lead Support Worker, you'll provide shift leadership alongside hands‑on customer support.

About the Role

• Lead the shift, providing direction, support and guidance to permanent, casual and agency staff.
• Coach, mentor and support the induction of new and existing team members through positive role modelling.
• Promote a positive, collaborative and accountable team culture, providing constructive feedback when needed.
• Lead by example in Active Support, customer care, documentation and professional conduct.
• Use initiative and sound judgement to resolve day‑to‑day issues, escalating concerns when required.
• Ensure policies, procedures and customer support plans are followed, and provide clear handovers to the Team Leader on customer, staff or incident matters requiring follow‑up.
• Support customers with complex care needs, including PEG feeding, catheter care, medication administration and seizure management.
• Safely undertake manual handling tasks, including hoist transfers, positioning and wheelchair support.
• Support customers to participate in community activities, appointments and everyday life.

About You

• Experience supporting people with complex physical disabilities, health care needs or challenging support requirements.
• Previous experience in a senior, mentor, buddy or shift‑leading role.
• Strong leadership, communication and teamwork skills, with the confidence to guide and support others.
• A commitment to delivering high‑quality, person‑centred services that promote choice, independence and Active Support.
• Confidence making decisions, solving problems and responding calmly in complex situations.
• Strong written communication skills and experience completing customer documentation and incident reports.
• Confidence with manual handling techniques, including hoist transfers and positioning.
• A proactive, accountable and professional approach, with a genuine willingness to learn and develop.
• Certificate III or IV in Individual Support, Disability, Community Services or a related field (desirable).

Why Join Rocky Bay?

• Salary packaging up to $18,550 per year.
• Novated lease options.
• 17.5% annual leave loading.
• One site and team.
• Great admin support for leaders.
• Genuine leadership development opportunities.
• Career pathways into Team Leader and other leadership roles.
• Employee Assistance Program and wellbeing initiatives.
• Employee discounts with leading retailers and services.
• $2,000 Employee Referral Program.
• Purchase additional leave - up to 6 weeks annual leave.

Who We Are:

At Rocky Bay, the work we do matters. Every day, our teams support people with disability to live the lives they choose by building skills, confidence, independence and community connections.

Our Culture and Community

We are proud to be an inclusive, neuro‑affirming workplace that values diversity and welcomes people of all backgrounds, experiences and identities. We believe our differences make us stronger and are committed to creating an environment where everyone feels respected, supported and empowered to thrive.

Whether you're working directly with customers or supporting our services behind the scenes, you'll be part of a team making a meaningful difference in the lives of Western Australians every day.