Lead Medical Receptionist — Patient Experience (Part-Time)

Hastings Physio and Health; Port Macquarie; On-site; AUD 34,000 - 52,000; Part time

Benefits offered by this job

Two weeks of hands-on training

Discounted treatments

Family‑oriented team environment

Opportunities for learning and develop

Job summary

Hastings Physio and Health in Port Macquarie, NSW, is seeking a Senior Medical Receptionist to join the team mainly at the Lake Innes practice. This role combines frontline patient reception with clinic coordination and administration, requiring initiative and a warm, professional approach.

The position is part-time (minimum 25 hours per week) with potential for additional hours up to 38, across shifts from 7:30 am to 7:00 pm, Monday to Friday, at Lake Innes and Hermitage locations.

Qualifications

• Experience in senior reception, medical administration or allied health reception.
• Excellent customer service and professional communication.
• Strong organisational skills and ability to manage priorities.

Responsibilities

• Greet patients, manage check-ins, and coordinate bookings.
• Handle calls, enquiries, and general correspondence.
• Process payments and assist with invoicing and reconciliations.
• Manage stock, supplies, and general clinic administration.
• Maintain accurate patient records with the practice software.

Skills

Customer service

Organisational skills

Communication

Initiative

Stock management

Problem-solving

Independent work

Flexibility

Tools

Practice management software

Microsoft Office

Job description

Hastings Physio and Health in Port Macquarie, NSW, is seeking a Senior Medical Receptionist to join the team mainly at the Lake Innes practice. This role combines frontline patient reception with clinic coordination and administration, requiring initiative and a warm, professional approach.

The position is part-time (minimum 25 hours per week) with potential for additional hours up to 38, across shifts from 7:30 am to 7:00 pm, Monday to Friday, at Lake Innes and Hermitage locations.