Senior Medical Receptionist

Hastings Physio and Health; Port Macquarie; On-site; AUD 34,000 - 52,000; Part time

Benefits offered by this job

Two weeks of hands-on training

Discounted treatments

Family‑oriented team environment

Opportunities for learning and develop

Job summary

Hastings Physio and Health in Port Macquarie, NSW, is seeking a Senior Medical Receptionist to join the team mainly at the Lake Innes practice. This role combines frontline patient reception with clinic coordination and administration, requiring initiative and a warm, professional approach.

The position is part-time (minimum 25 hours per week) with potential for additional hours up to 38, across shifts from 7:30 am to 7:00 pm, Monday to Friday, at Lake Innes and Hermitage locations.

Qualifications

• Experience in senior reception, medical administration or allied health reception.
• Excellent customer service and professional communication.
• Strong organisational skills and ability to manage priorities.

Responsibilities

• Greet patients, manage check-ins, and coordinate bookings.
• Handle calls, enquiries, and general correspondence.
• Process payments and assist with invoicing and reconciliations.
• Manage stock, supplies, and general clinic administration.
• Maintain accurate patient records with the practice software.

Skills

Customer service

Organisational skills

Communication

Initiative

Stock management

Problem-solving

Independent work

Flexibility

Tools

Practice management software

Microsoft Office

Job description

Hastings Physio and Health – Port Macquarie NSW

Be the face of our practice and support the smooth day-to-day operations of our practices.

Hastings Physio and Health is a family-owned allied health business committed to providing high-quality care to our local community.

We are looking for an experienced, proactive and personable Senior Medical Receptionist to join our team primarily at our Lake Innes practice.

This is more than a traditional reception role. As a senior member of our administration team, you will be the welcoming face of our practice, helping create a positive experience for every patient while taking ownership of the day-to-day organisation and presentation of the clinic.

We're looking for someone who takes pride in their work, enjoys being organised, sees what needs doing and takes initiative to get things done.

The Position

Part-time position, minimum 25 hours per week, with the potential for additional hours up to 38 hours depending on business requirements.

Varied shifts between 7:30 am and 7:00 pm, Monday to Friday.

Working across primarily at our Lake Innes practice Monday – Thursday, with Fridays at our Hermitage practice.

Key Responsibilities

Patient Experience & Reception

• Be the friendly and professional first point of contact for patients, visitors and clinicians.
• Welcome patients, manage check-ins and coordinate appointment bookings.
• Handle incoming calls, patient enquiries and general correspondence.
• Process payments, manage daily reconciliations and assist with invoicing.
• Provide exceptional customer service and help ensure patients feel welcomed and supported.

Practice Coordination & Administration

• Take ownership of the day-to-day organisation and presentation of the reception and clinic areas.
• Manage ordering of clinical supplies, stationery, equipment and general consumables, ensuring stock levels are maintained.
• Coordinate equipment and supply requirements, including liaising with suppliers and following up orders.
• Assist with general practice administration and support the smooth running of daily operations.
• Identify opportunities to improve processes, organisation and the patient experience.
• Provide administrative support to clinicians and the wider team as required.

Clinic Support

• Ensure treatment rooms and shared areas are clean, tidy and appropriately stocked.
• Assist with preparing the clinic for daily operations.
• Maintain accurate patient records and information using our practice management software.

About You

We're looking for someone who is confident, organised and takes genuine ownership of their role.

You will ideally have:

• Previous experience in a senior reception, medical administration or allied health reception role.
• Excellent customer service and communication skills, with a warm and professional approach.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working independently and taking initiative without needing constant direction.
• Experience managing stock, ordering supplies and coordinating with suppliers.
• Strong attention to detail and the ability to maintain accurate administrative and financial records.
• Confidence using Microsoft Office and practice management software.
• A proactive approach to problem-solving and a willingness to help wherever needed.
• Flexibility to work varied shifts across all locations.

What We Offer

A part-time role with consistent hours and opportunities for additional shifts.

Two weeks of one-on-one, hands‑on training alongside our experienced administration team to set you up for success.

Discounted treatments for you and your immediate family.

A supportive, family‑oriented team environment.

The opportunity to take ownership of your role and make a meaningful contribution to the running of our practices.

Opportunities for ongoing learning and development within the allied health industry.