Lead Duty Manager — Hospitality & Events

Bondi Icebergs Club; Waverley; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Full-time role

Some weekends off

Training & development

Job summary

Bondi Icebergs Club in Sydney seeks an experienced Duty Manager to lead daily operations, frontline teams and guest service at one of the city’s iconic beach venues. This hands-on role combines leadership with a strong focus on delivering exceptional customer care and a positive guest experience.

You will oversee events, supervise staff, manage rosters, and ensure compliance with RSA/RCG and WHS standards while maintaining a safe, clean and professional environment.

Qualifications

• Minimum 2 years’ supervisory experience.
• Minimum 2 years’ experience in a registered club or similar venue.
• Previous Duty Manager experience.
• Strong knowledge of bar operations, compliance, and customer care.
• Experience supporting Functions and Events (preferred).
• Current RSA certification (RCG and First Aid desirable).
• Understanding of club operations and relevant awards/legislation.

Responsibilities

• Lead and motivate frontline teams and ensure high service standards.
• Train, mentor, and evaluate staff performance.
• Maintain venue cleanliness, safety and security.
• Provide operational support to Club Management.
• Oversee daily Functions & Events operations.
• Supervise rosters, manage feedback and staff performance.
• Handle member and patron enquiries professionally.
• Monitor stock control and equipment maintenance.
• Ensure compliance with RSA/RCG and WHS requirements.

Skills

Leadership

Problem-solving

Staff training

Customer service

Cash-handling

Communication

Education

RSA Certification

RCG Certification

First Aid (Desirable)

Job description

Bondi Icebergs Club in Sydney seeks an experienced Duty Manager to lead daily operations, frontline teams and guest service at one of the city’s iconic beach venues. This hands-on role combines leadership with a strong focus on delivering exceptional customer care and a positive guest experience.

You will oversee events, supervise staff, manage rosters, and ensure compliance with RSA/RCG and WHS standards while maintaining a safe, clean and professional environment.