Duty Manager – Bondi Icebergs Club

Bondi Icebergs Club; Waverley; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Full-time role

Some weekends off

Training & development

Job summary

Bondi Icebergs Club in Sydney seeks an experienced Duty Manager to lead daily operations, frontline teams and guest service at one of the city’s iconic beach venues. This hands-on role combines leadership with a strong focus on delivering exceptional customer care and a positive guest experience.

You will oversee events, supervise staff, manage rosters, and ensure compliance with RSA/RCG and WHS standards while maintaining a safe, clean and professional environment.

Qualifications

• Minimum 2 years’ supervisory experience.
• Minimum 2 years’ experience in a registered club or similar venue.
• Previous Duty Manager experience.
• Strong knowledge of bar operations, compliance, and customer care.
• Experience supporting Functions and Events (preferred).
• Current RSA certification (RCG and First Aid desirable).
• Understanding of club operations and relevant awards/legislation.

Responsibilities

• Lead and motivate frontline teams and ensure high service standards.
• Train, mentor, and evaluate staff performance.
• Maintain venue cleanliness, safety and security.
• Provide operational support to Club Management.
• Oversee daily Functions & Events operations.
• Supervise rosters, manage feedback and staff performance.
• Handle member and patron enquiries professionally.
• Monitor stock control and equipment maintenance.
• Ensure compliance with RSA/RCG and WHS requirements.

Skills

Leadership

Problem-solving

Staff training

Customer service

Cash-handling

Communication

Education

RSA Certification

RCG Certification

First Aid (Desirable)

Job description

Bondi Icebergs Club is seeking an experienced and motivated Duty Managerto join our leadership team. This is an exciting opportunity to step into a hands‑on operational role within an Sydney's most Iconic beach side venue - perfect for someone with strong hospitality experience who’s ready to lead, motivate, and deliver exceptional customer service.

About the Role

As Duty Manager, you’ll oversee the day‑to‑day operations of the Club, ensuring patrons receive the highest level of service while maintaining a safe, clean, and professional environment. You will lead frontline teams, support Club Management, and be a key point of contact during daily operations, events, and functions.

In this role, you’ll:

• Demonstrate strong leadership and problem‑solving skills
• Train, mentor, and evaluate new and existing employees
• Maintain high service standards across all frontline departments
• Provide operational support to Club Management
• Oversee daily Functions & Events operations
• Ensure the Club meets compliance, safety, and customer service standards
• Supervise staff, coordinate rosters, provide feedback, and manage performance
• Handle member and patron enquiries professionally and effectively
• Maintain venue cleanliness, safety, and security
• Monitor stock control, hygiene, equipment maintenance, and work procedures

Why Join Us?

• We understand the importance of work–life balance in hospitality. That’s why we offer:
• A stable full-time rolewith a mix of day and night shifts
• Some weekends off, shared fairly within the team
• Ongoing professional training and career development

What We’re Looking For

You’re a proactive self‑starter who leads by example and communicates with confidence. You’re comfortable making decisions, solving problems, and motivating a team.

To be considered, you will need:

• Minimum 2 years’ supervisory experience
• Minimum 2 years’ experience in a registered club or similar venue
• Previous Duty Manager experience(highly regarded)
• Strong knowledge of bar operations, compliance, and customer care
• Experience supporting Functions and Events (preferred)
• High personal presentation standards and excellent attention to detail
• Strong cash‑handling accuracy and communication skills
• Proven ability to build rapport with members and staff
• Understanding of club operations and the Registered Clubs Act
• Intermediate knowledge of the Registered and Licensed Clubs Award 2020
• Familiarity with WHS legislation and compliance responsibilities
• Ability to apply policies and procedures consistently (RSA, RCG, harassment, bullying, discrimination etc.)
• Current RSA certification(RCG and First Aid desirable)

Qualifications

• Responsible Service of Alcohol (RSA) – required
• Responsible Conduct of Gambling (RCG) – desirable

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