Lead Dental Receptionist: Path to Practice Management

Balmoral Dental Centre; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Balmoral Dental Centre in Brisbane is seeking a Senior Dental Receptionist to lead reception from day one, with a clear focus on improving patient rebooking and long‑term retention. You will combine hands‑on patient service with team leadership to keep the reception running smoothly and ensure a positive patient experience.

As you demonstrate leadership, responsibilities can expand into business reporting, rostering and wider practice operations.

Qualifications

• Experience in dental reception or healthcare environment preferred.
• Strong communication and organizational skills.
• Ability to lead a small team and train staff.

Responsibilities

• Coordinate reception priorities, appointments and patient enquiries.
• Train and support the team, keeping handovers clear and agreed tasks on track.
• Oversee recall and follow‑up processes so patients have a clear next step in their ongoing care.
• Identify recurring workflow problems and implement improvements.

Skills

Team leadership

Patient service

Recall management

Job description

Balmoral Dental Centre in Brisbane is seeking a Senior Dental Receptionist to lead reception from day one, with a clear focus on improving patient rebooking and long‑term retention. You will combine hands‑on patient service with team leadership to keep the reception running smoothly and ensure a positive patient experience.

As you demonstrate leadership, responsibilities can expand into business reporting, rostering and wider practice operations.