Senior Dental Receptionist | Pathway into Practice Management

Balmoral Dental Centre; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Balmoral Dental Centre in Brisbane is seeking a Senior Dental Receptionist to lead reception from day one, with a clear focus on improving patient rebooking and long‑term retention. You will combine hands‑on patient service with team leadership to keep the reception running smoothly and ensure a positive patient experience.

As you demonstrate leadership, responsibilities can expand into business reporting, rostering and wider practice operations.

Qualifications

• Experience in dental reception or healthcare environment preferred.
• Strong communication and organizational skills.
• Ability to lead a small team and train staff.

Responsibilities

• Coordinate reception priorities, appointments and patient enquiries.
• Train and support the team, keeping handovers clear and agreed tasks on track.
• Oversee recall and follow‑up processes so patients have a clear next step in their ongoing care.
• Identify recurring workflow problems and implement improvements.

Skills

Team leadership

Patient service

Recall management

Job description

Senior Dental Receptionist | Pathway into Practice Management

Senior Dental Receptionist | Pathway into Practice Management

We're looking for a Senior Dental Receptionist to lead reception from the outset, with a clear focus on improving patient rebooking and long‑term retention.

You'll combine hands‑on patient service with team leadership, helping patients stay on track with their ongoing care and improving the way reception runs.

Your role

Coordinate reception priorities, appointments and patient enquiries.

Train and support the team, keeping handovers clear and agreed tasks on track.

Oversee recall and follow‑up processes so patients have a clear next step in their ongoing care.

Identify recurring workflow problems, put improvements into practice and check that they are working.

Protected time each week will support staff training, follow‑up oversight and reception improvements.

A pathway into Practice Management

As you demonstrate capability in reception leadership, your responsibilities can expand into business reporting, rostering, marketing coordination and wider practice operations. Progression will be agreed with the owner, with training, clear authority, protected management time and reception coverage.

The wider PM role would also own structured dental assistant onboarding, training plans, competency tracking and follow‑through. Experience training dental assistants is highly desirable.