Lead AI Engineer: Conversational AI & Integrations

Prolific Academic Ltd; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

NiCE is seeking a Lead AI Software Engineer to implement, configure, and deliver AI-driven and Conversational AI solutions across the NICE CXone ecosystem. You will be a hands-on technical contributor building integrations and ensuring on-time delivery in customer environments.

Ideal candidates have 7+ years of experience, 3+ in digital channels or AI/bot apps, strong REST API skills, front-end basics, and a proven ability to communicate clearly with clients and cross-functional teams.

Qualifications

• Bachelor’s degree or equivalent experience in technical/business field.
• 7+ years of professional experience.
• 3+ years in digital channels or AI/bot software applications preferred.
• Solid understanding of REST API integration patterns.
• Strong understanding of conversational UX and prompt engineering techniques.

Responsibilities

• Implement, configure, and deliver AI-driven and Conversational AI solutions across the NICE CXone ecosystem.
• Build integrations using APIs and modern web technologies; ensure quality and go-live readiness.
• Diagnose and resolve complex technical issues across SaaS apps and data flows.
• Collaborate with Implementation Engineers, Consultants, and Project Managers in workshops and delivery.
• Produce documentation including specifications, test cases, and deployment materials.

Skills

REST API integration

HTML/CSS

Conversational UX

Prompt engineering

Communication

Education

Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, or equivalent

Job description

NiCE is seeking a Lead AI Software Engineer to implement, configure, and deliver AI-driven and Conversational AI solutions across the NICE CXone ecosystem. You will be a hands-on technical contributor building integrations and ensuring on-time delivery in customer environments.

Ideal candidates have 7+ years of experience, 3+ in digital channels or AI/bot apps, strong REST API skills, front-end basics, and a proven ability to communicate clearly with clients and cross-functional teams.