AI Strategy & Solutions Lead for Conversational Agents

Nice Inc.; Port Macquarie; On-site; AUD 170,000 - 220,000; Full time

Job summary

NiCE is seeking a senior AI product strategy professional to operate at the crossroads of AI product strategy, pre-sales, and customer success. You will define, develop, and launch conversational AI agents that power large volumes of live customer interactions.

The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution. You will collaborate with Product Managers and Engineers, and work with GTM teams to drive successful

Qualifications

• Bachelor's degree in Computer Science, Information Systems or related discipline.
• MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.
• Solid grasp of software development fundamentals, product management, and engineering workflows.
• Experience with conversational design and customer experience strategy.
• Strong written and verbal communication; ability to distill complex technical detail for non-technical audiences.

Responsibilities

• Define, develop, and launch conversational AI agents that power large volumes of live customer interactions.
• Lead delivery across multiple concurrent complex agent projects with high visibility.
• Bridge the gap between technical teams and business stakeholders throughout the development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven actions and iterations to improve customer outcomes and internal decisions.

Skills

Cross-functional collaboration

Strategic thinking

Communication skills

Project management

Technical depth in AI/PM

Education

Bachelor's degree in Computer Science or Information Systems

MBA or similar business-technology experience

Job description

NiCE is seeking a senior AI product strategy professional to operate at the crossroads of AI product strategy, pre-sales, and customer success. You will define, develop, and launch conversational AI agents that power large volumes of live customer interactions.

The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution. You will collaborate with Product Managers and Engineers, and work with GTM teams to drive successful