AI Strategy & Conversational Design Lead

Nice Inc.; Alice Springs; Vor Ort; AUD 120.000 - 160.000; Vollzeit

Zusammenfassung

NiCE is seeking a strategic, hands-on AI leader to operate at the crossroads of AI product strategy, (pre) sales and customer success, shaping and launching conversational AI agents that power large volumes of live customer interactions.

You will collaborate with Product Managers and Engineers to translate business requirements into high-performing agents, bridging technical and business teams across the full development lifecycle.

Qualifikationen

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.

Aufgaben

• Operate at the crossroads of AI product strategy, (pre) sales and customer success.
• Define, develop, and launch conversational AI agents that power large volumes of live customer interactions
• Bridge the gap between technical teams and business stakeholders throughout the development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.

Kenntnisse

AI strategy

Conversational design

Customer operations

Cross-functional leadership

Strategic thinking

Communication

Ausbildung

Bachelor's degree in Computer Science, Information Systems or a related discipline

MBA or similar experience combining technology and business operations

Jobbeschreibung

NiCE is seeking a strategic, hands-on AI leader to operate at the crossroads of AI product strategy, (pre) sales and customer success, shaping and launching conversational AI agents that power large volumes of live customer interactions.

You will collaborate with Product Managers and Engineers to translate business requirements into high-performing agents, bridging technical and business teams across the full development lifecycle.