AI Deployment Engineer — Hybrid/Remote AI Solutions

Openai; New South Wales; Hybride; AUD 140 000 - 180 000; Plein temps

Résumé du poste

NiCE is seeking a Lead AI Software Engineer to join as a hands-on, customer-facing role delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem. You will implement, configure, and deliver across customer environments, building integrations and producing deployment materials.

In this role, you will collaborate with Implementation Engineers, Consultants and Project Managers, lead PoCs, support go-live activities, and ensure quality, security, and usability standards

Qualifications

• Degree in Computer Science, Information Systems, Electrical Engineering, or equivalent.
• 7+ years of professional experience; 3+ years in digital channels or AI/bot apps.
• Experience with REST API integrations and API documentation.
• Strong knowledge of conversational UX and AI-driven interfaces.

Responsabilités

• Configure, customize, and deploy Conversational AI solutions.
• Build integrations using APIs and web technologies.
• Design, tune, and improve bot behaviours with prompt engineering.
• Develop PoCs and production-ready components.
• Support testing, validation, and go-live activities across environments.
• Diagnose and resolve complex issues across SaaS apps and data flows.
• Maintain integrations to meet evolving customer needs.
• Ensure quality, performance, security, and usability standards.
• Produce deployment docs and specs.
• Collaborate with Implementation Teams and clients in workshops.
• Communicate clearly across delivery teams.

Connaissances

REST API

HTML/CSS

API docs

PoCs

Conversational UX

Prompt engineering

Communication

Collaboration

Formation

Bachelor's degree in technical or business field

Outils

NiCE CXone

Description du poste

NiCE is seeking a Lead AI Software Engineer to join as a hands-on, customer-facing role delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem. You will implement, configure, and deliver across customer environments, building integrations and producing deployment materials.

In this role, you will collaborate with Implementation Engineers, Consultants and Project Managers, lead PoCs, support go-live activities, and ensure quality, security, and usability standards