Large Loss Programs Specialist

Crawford Job Listings - Global; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Crawford is seeking a proactive claims operations professional to support the Large Loss program in Queensland. You will coordinate workflows, monitor KPIs, and prepare performance insights to drive high-quality customer outcomes.

This 12-month fixed-term opportunity suits a proactive, organised professional who enjoys problem-solving and stakeholder engagement within insurance operations.

Qualifications

• Experience in insurance, claims, loss adjusting or a similar operational environment.
• Strong communication and stakeholder management skills.
• Excellent organisational skills and attention to detail.
• Experience with reporting, data analysis or performance monitoring.
• A solutions-focused mindset with a continuous improvement approach.
• Quality assurance, audit or process improvement experience (desirable).
• Australian or New Zealand working rights.
• Willingness to complete a police check.

Responsibilities

• Coordinate workflows across the Large Loss portfolio.
• Monitor KPIs, service standards and quality outcomes.
• Prepare reporting and performance insights.
• Conduct file reviews and identify improvement opportunities.
• Support stakeholders with escalation and coordination activities.
• Liaise with clients, service providers and internal teams.
• Analyse trends and drive process improvements.
• Assist with program initiatives and stakeholder meetings.

Skills

Insurance Claims

Stakeholder Management

Data Analysis

Reporting

Process Improvement

Quality Assurance

Organisational Skills

Problem Solving

Job description

Crawford is seeking a proactive claims operations professional to support the Large Loss program in Queensland. You will coordinate workflows, monitor KPIs, and prepare performance insights to drive high-quality customer outcomes.

This 12-month fixed-term opportunity suits a proactive, organised professional who enjoys problem-solving and stakeholder engagement within insurance operations.